Job Description
Job Description
Description :
Soleo Health is seeking a Patient Accounts Specialist to support our Specialty Infusion Pharmacy and work Remotely (USA). Join us in Simplifying Complex Care!
Home infusion therapy experience required.
- Competitive Wages
- 401(k) with a Match
- Referral Bonus
- Paid Time Off
- Great Company Culture
- Annual Merit Based Increases
- No Weekends or Holidays
- Paid Parental Leave Options
- Affordable Medical, Dental, & Vision Insurance Plans
- Company Paid Disability & Basic Life Insurance
- HSA & FSA (including dependent care) Options
- Education Assistance Program
The Position :
The Patient Account Specialist is responsible for the billing and collection activities for Soleo Health’s Patient Accounts Receivable. The Patient Account Specialist will work with branch Intake and Reimbursement teams to manage the Patient Accounts Receivable including balances for copay / deductibles, Soleo Assistance, self-pay patients and manufacturer co-payment programs. Responsibilities include :
Review billing statements for patient balances remaining after third party payments have been received and posted and Generate and distribute Patient Collection Reports to the field identifying delinquent patient accountsCommunicates with patients regarding overdue balances, billing concerns and / or payment arrangementsMonitor Soleo’s collection agency portal and provide requested information as neededPrepare necessary adjustments to patient balances after all collection efforts have been exhaustedReviews Soleo Assistance Applications for final approval or denialCreate and submit manufacturer co-payment claims in a timely mannerManage the Mfg Co Pay A / R for prompt collectionsMaintain positive relationships with Mfg Co-Pay ProgramsCreate patient invoices for missing pumps as identified by the Pump Management Team and tracks them through the collections processResearch and prepare patient refund requests when necessaryResearches patient correspondence and return mailDocuments notes in a clear and concise fashion in Company software systemIdentifies issues / trends and escalates to Manager when assistance is neededProvides exceptional customer service to internal and external customersEnsures compliance with federal, state, and local governments, third party contracts and company policiesOther duties as requestedSchedule :
Monday-Friday 830a-5p, Pacific time Zone preferredRequirements :
Knowledge of home infusion therapy billing practices required1 year of Medical and Billing Collections experience requiredHigh School Diploma or GED requiredKnowledge of HCPC-coding and medical terminologyExcellent math and writing skillsExperience providing customer service to internal and external customersExcel and Outlook experience requiredCPR+ system experience preferredAbout Us : Soleo Health is an innovative national provider of complex specialty pharmacy and infusion services, administered in the home or at alternate sites of care. Our goal is to attract and retain the best and brightest as our employees are our greatest asset. Experience the Soleo Health Difference!
Soleo’s Core Values :
Improve patients’ lives every dayBe passionate in everything you doEncourage unlimited ideas and creative thinkingMake decisions as if you own the companyDo the right thingHave fun!Soleo Health is committed to diversity, equity, and inclusion. We recognize that establishing and maintaining a diverse, equitable, and inclusive workplace is the foundation of business success and innovation. We are dedicated to hiring diverse talent and to ensuring that everyone is treated with respect and provided an equal opportunity to thrive. Our commitment to these values is evidenced by our diverse executive team, policies, and workplace culture.
Soleo Health is an Equal Opportunity Employer, celebrating diversity and committed to creating an inclusive environment for all employees. Soleo Health does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, gender identity, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an organization, parental status, military service or other non-merit factor.
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