Program Manager

NEOTech is a leading provider of manufacturing technology and supply chain solutions for brand name OEMs in the industrial, medical and military / aerospace markets.

The company's headquarters is based in Chatsworth, CA with additional locations in the U.S.

and Mexico.

NEOTech is hiring a Program Manager.  This is an onsite job.

To learn more about NEOTech, please visite our website :   www.neotech.com

Summary

The Program Manager (PM) is the “voice of the customer (VOC)” and leader of the Customer Focus Team (CFT).  The PM is accountable for the operational performance to the customer and the achievement of NEOTech’s internal financial performance of the customer.  The PM works directly with Account Management (AM) and site General Manager (GM) to drive business growth organically and / or with Business Development (BDM) to launch new customers.  Ensures the timely and successful delivery of product, services and solutions according to customer needs and objectives aligned with internal goals.

Prepares and shares account metrics with the AM, GM or BDM to drive improvement.

Essential Job Elements

• Lead CFT meetings and maintain notes / action items shared internally and with the customer.  Follows-up internally to close NEOTech’s action items with appropriate team members and works closely with the customer to ensure customer’s action items are closed and support where needed
• Leads weekly / monthly meetings with customers (frequency depends on customer)
• Responsible for sales order process as it relates to customer change requirements.
• Drive customer satisfaction while ensuring NEOTech’s best interests / goals / financials are achieved
• Manages internal communication of metrics (inventory turns, quality, delivery (OTD), tariffs / duty recovery, PPV’s, E&O, etc.) as well as metrics with the customer (monthly or quarterly depending on the customer)
• Communicates NCNR parts to customers and had the customer signoff.  Give date and if no signature then escalate to Account Manager if no response from customer.  Do not place parts order if signature is not received
• Pricing – Initiate CFT quotes or reprices with AM as needed and schedule kick-off (low MVA, PPV, etc.) with Supply Chain Solutions Management (SCSM)
• MSA – know Terms and conditions and request Account Management(AM) for help w / end of life EOL agreements; Contract Review
• Maintain profitability per NEOTech’s objectives and review project costs vs.

quotations to ensure margins are being met

Limit customer and internal risks.

Coordinate the program Excess & Obsolete (E&O) Mitigation Plan.