Booking Agent Supervisor

Radiology Bookings Team Leader

📍 On-Site – O’Connor
🕘 Full-time | Permanent

Apex Radiology, established in 1996, is a leading provider of diagnostic imaging in Western Australia which supports public and private clinics. With locations across Bunbury, Mandurah, Busselton, Margaret River, and Perth, Apex delivers comprehensive imaging services including CT, MRI, X-Ray, Ultrasound, BMD, interventional radiology and Nuclear Medicine.

Join Apex Radiology and enjoy a rewarding career in a supportive, professional workplace while experiencing the lifestyle benefits of WA - from pristine beaches and vineyards to outdoor adventures and a relaxed regional lifestyle.

As part of the Integral Diagnostics (IDX Group) we are one of Australasia's largest radiology providers with more than 90 sites in Australia and New Zealand, we're proud to offer a supportive, forward-thinking environment for our people. As a publicly listed company on the ASX 300, IDX combines stability with growth opportunities - driven by our quality, innovation, focus on patient care and investment in the latest technology. Joining IDX means being part of a leading network where your expertise makes a real difference in delivering the best health outcomes for patients.

About the role

We’re seeking an experienced Radiology Bookings Team Leader to supervise and support our centralised Booking Centre in O’Connor, Perth.

This role combines hands-on radiology bookings with active leadership responsibility, ensuring high standards of booking quality, workflow efficiency, and patient experience.

You will provide day-to-day supervision and leadership of the Booking Centre team, including reporting, recruitment, training and ongoing performance development. A prefect role for if you have had proven leadership experience and enjoy guiding people while remaining closely involved in operations.

What you’ll be doing…

• Coordinating day-to-day radiology bookings across modalities and sites

• Supervising the Booking Centre team, providing leadership, direction, and support

• Monitoring and managing call KPIs, including volumes, wait times, abandonment rates, and productivity

• Monitoring booking quality, workflow adherence, and service standards

• Preparing, reviewing, and analysing Booking Centre performance reports

• Supporting recruitment activities, including shortlisting, interviewing, and onboarding

• Leading and coordinating training for booking staff, including new starters and refresher training

• Acting as an escalation point for complex bookings and patient or referrer issues

• Supporting continuous improvement and standardisation across booking workflows

About you

You’re an experienced bookings professional with demonstrated leadership capability and a calm, structured approach to supervising teams.

You’ll bring:

• Proven experience in radiology bookings, patient access, or medical scheduling

• Demonstrated leadership or supervisory experience in a bookings or call-centre environment

• Experience working with call KPIs such as average wait time, call abandonment, and productivity measures

• An understanding of radiology modalities, referrals, and booking requirements

• Experience with reporting, performance monitoring, and analysis

• Confidence coaching, training, and supporting staff performance

• Excellent communication and team engagement skills

• Organisational skills and attention to detail

• Comfortable working with RIS/PACS, booking systems, and phone platforms

A leadership role with genuine influence over bookings quality and performance

• Opportunity to supervise, train, and develop a centralised Booking Centre team

• Exposure to reporting, recruitment, and workforce capability development

• Clear pathways for growth within a broader admin leadership framework

• A supportive, engaging, collaborative, patient-focused workplace

FOR YOU

Competitive Salary: Attractive salary with annual reviews to recognize your contributions.
Paid Parental Leave: Additional leave to support new parents.
Fitness Passport: Access to over 1000 locations nationwide to support your fitness goals.
Employee Discounts: Discounts at hundreds of retailers for everyday expenses, holidays, health insurance, and more.
Recognition Programs: Celebrate outstanding performance and dedication through our recognition platforms.
Referral Bonuses: Financial incentives for referring great talent to our team.
Career Advancement: Opportunities for career growth and succession planning within an innovative company.
Work-Life Balance: Flexible work options for full-time or part-time roles.
Community and Social Events: Engage in a supportive workplace with free parking and great social events.

Apply Now

If you're passionate about people and want to grow your healthcare career, we'd love to hear from you.

👉 Click Apply to submit your CV and cover letter.
📧 Questions? Contact Abbe on 0499 975 518

Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.

Building a healthier world, by delivering the best health outcomes one patient at a time.