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Customer Success Manager
Customer Success ManagerMAP SSG Inc • New York, NY, United States
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Customer Success Manager

Customer Success Manager

MAP SSG Inc • New York, NY, United States
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  • [job_card.full_time]
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Customer Success Manager
Full-time | Hybrid (New York, NY)
$130K - $145K + Equity

About the Role
We're seeking a high-performing Customer Success Manager with 3+ years of experience in customer success, account management, or sales. The ideal candidate has worked with B2B SaaS products, enterprise customers, and early-stage startups - and is excited to take ownership of key client relationships while driving renewals and growth.

What You'll Do
  • Manage a strategic portfolio of 30-50 enterprise accounts, representing roughly $2M in ARR
  • Build trusted relationships across multiple personas - from operational leads and QA managers to VP and C-suite stakeholders
  • Develop strategic account plans and QBRs to proactively drive renewals and revenue expansion
  • Collaborate with internal product and engineering teams to influence the roadmap based on customer feedback and market insights
  • Partner with marketing and GTM functions to craft compelling case studies and highlight customer success stories
Your First 90 Days
  • First 30 Days: Learn the product, sales motion, and team dynamics while shadowing account interactions
  • 60-90 Days: Take ownership of your own book of business, identify upsell opportunities, and lead customer conversations
Qualifications
  • 3-5 years of experience in Customer Success, Account Management, or Sales with enterprise SaaS customers
  • Strong communication and relationship-building skills
  • Proven ability to manage complex accounts and drive measurable outcomes
Compensation & Benefits
  • Salary: $130K-$145K
  • Competitive equity package
  • Hybrid work policy: 4 days in-office in NYC (3 days if commuting over an hour)
  • Visa sponsorship not available
About the Company
This Series A startup is transforming the healthcare industry with AI-powered technology that helps providers deliver safer, higher-quality, and more compliant care. Founded in 2021, the company now supports over 250,000 healthcare professionals nationwide and is backed by leading venture investors.

Interview Process
  • Recruiter screen
  • Hiring manager interview
  • Mock demo
  • Final onsite
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Customer Success Manager • New York, NY, United States

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