Named Accounts CSM

Customer Success Manager

The Autodesk Customer Success group advises professionals in the building, infrastructure, manufacturing, and media & entertainment industries. Our staff combine industry domain expertise with comprehensive technical knowledge of the Autodesk portfolio to support our enterprise customers in defining and executing a strategic roadmap. Each roadmap, or success plan, supports the customer's business goals, builds organizational alignment and establishes measurable criteria for success, as well as helps the customer innovate more quickly to gain a competitive advantage.

Responsibilities

• Lead and own all post-sales activities in order to create recognizable business value for Autodesk's top customers.
• Collaborate and execute on the Customer Success Plan (CSP) to ensure broad adoption of Autodesk solutions.
• Build deep, positive relationships with customer leads as well as their teams, and work with the Autodesk account team to maintain high levels of customer satisfaction.
• Identify opportunities for growth and accelerate adoption of new solutions by helping prioritize projects and support activities that deliver the best return on your customers' investment within the shortest timeframe.
• Advocate for customer's needs and provide feedback to internal teams on how we can better serve our customers.
• Collaborate from proposal through delivery to translate customer business and technical challenges into solutions based on Autodesk products & services.
• Develop and maintain close relationships with key management sponsors within a select group of named accounts (from key users to CXO), becoming a trusted advisor to the customer.
• Able to travel up to 40%.

Minimum Qualifications

Preferred Qualifications

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $83,900 and $144,760. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.