Sr Enterprise Key Account Manager

Sr Enterprise Key Account Manager

As a Sr Enterprise Key Account Manager on the North American team, you will be responsible for growing revenue from our existing enterprise customer base while collaborating with customer success to ensure healthy customers that renew at a high rate. You will grow revenue through a combination of inbound and outbound efforts within your account portfolio, highly tailoring your approach to each client, focusing on top accounts, account mapping, and generating valuable conversations across multiple teams. Think of this as a sales position to expand our footprint within the enterprise client base.

Hear from your future coach : "Our Key Account Managers are at the heart of our customer teams, and care deeply for our customers. Interfacing with many teams across 360Learning, they act as strategic advisors for our customers, and excel in identifying opportunities for growth, expansion and optimization within their book of business while renewing to longer-term contracted terms." - Chris Bondarenko, Chief Revenue Officer

What You'll Do :

• Sell into our existing client base
• Use our CRM tool to map and build the account plans, prepares sales documentation, and provide forecasts for opportunities identified
• Identify top potential accounts, understand current connections, and create power map for growth opportunities
• Create detailed outreach cadences, and make outbound calls to accounts to achieve sales quota metrics
• Arrange regular meetings virtually and in-person with key players in the accounts, and ensure you are the point of contact for business opportunities, issues, and questions
• Evangelize 360Learning vision through high-quality product demonstrations and account-specific initiatives
• Work with all other teams within the company to optimize the customer experience across your portfolio
• Establish and grow relationships with key decision-makers and influencers within the customer base, virtually and in-person
• Access, analyze, present customer reports to draw conclusions and provide recommendations
• Drive customer satisfaction and reference-ability as champions

Within 1 month, you will :

Within 3 months, you will :

Within 6 months, you will :

Within 12 months, you will :

The Skill Set

What We Offer

Interview Process

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partnersall from one place.

360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.

Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!