Rooms | Leader in Development (Center of Excellence)

Rooms Leader-In-Development

Omni Las Colinas Hotel, formerly Omni Mandalay Hotel at Las Colinas, invites guests to experience the completion of a $13-million-dollar renovation to common space amenities providing a fresh, elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area, and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting, making it more than just a place to stay, but a place to experience. Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni Las Colinas may be your perfect match.

Omni Hotels & Resorts is seeking a Rooms Leader-In-Development for the beautiful Omni Las Colinas Hotel! We pride ourselves on fostering a welcoming learning environment for all Leaders in Development. Every year, Omni recognizes and awards hotels as Centers of Excellence for not only meeting but exceeding the following characteristics : Outstanding retention and program completion record, Building an exceptional sense of community amongst LIDs, Highly sought-after location of interest for LIDs.

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company, then you will love working with Omni! We are proud to announce that we are the highest-rated hotel company on Glassdoor's 2019 Best Places to Work list! The Rooms Leader-In-Development (LID) program is a 12-month program designed to develop recent graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training period. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

Responsibilities

Will learn and perform all aspects of Front Office and Housekeeping operations, Oversees the performance of staff and takes corrective actions when necessary, Scheduling of staff, Maintains accurate payroll records to ensure staff are paid correctly, Cleaning and inspecting guest rooms, Responds to guest requests and complaints as required, Monitors product inventory and orders additional products as necessary, Interviewing and selection of staff, Follow up on established training steps, Handle guest comments and complaints and ensure guest satisfaction, Communicate with guests and receive feedback, Ensures that all housekeeping and Front Office operations are performed according to Omni Hotels standards, Will be responsible for meeting with the Division head weekly, the Director of Human Resources each month, and the corporate mentor bi-monthly.

Qualifications

An Associate's degree or higher is required, preferably in Hospitality Management, Previous Housekeeping or Rooms Division experience is preferred, Must be willing to work 47.5 hours per week with a flexible schedule, including holidays and weekends, Willingness to relocate upon completion of the program to ensure timely promotion to a management role, Previous experience in a hotel or a related field preferred, Has strong interpersonal skills and is customer service oriented with a sincere, helpful, caring, and friendly personality, Projects enthusiasm, professionalism, and a positive attitude at all times, Pays precise attention to detail, order, and cleanliness, Has outstanding written and verbal communication skills, and an exceptional phone manner, Able to adapt in a fast-paced, constantly changing environment within a dynamic work schedule.

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.