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CINÉPOLIS CAREERS

Cinépolis USA is a luxury cinema exhibitor offering enhanced movie-going experiences through our “Cinépolis Luxury Cinemas” and “Movie House & Eatery” theater concepts. Based in Dallas, we operate 26 luxury and premium theaters across California, Florida, New Jersey, Connecticut, Texas, Maryland, and Ohio, with plans to expand further. As part of Cinépolis International, the most popular movie theater exhibitor globally, we are dedicated to innovation, film, and hospitality worldwide.

AS A CINÉPOLIS TEAM MEMBER, YOU ARE WHAT IS MOST IMPORTANT TO US!

Our team members enjoy a generous employee discount on tickets, food, and nonalcoholic beverages, and they also receive gifts for reaching milestone work anniversaries!

JOB DESCRIPTION

DEPARMENT : Operations

LOCATION : Theater

REPORTS TO :   General Manager

JOB DUTIES

• Deliver concessions items, kitchen items, and bar items to guests including utensils, sauces, and napkins while embodying Nice and Amazing Service by following all In Seat Dining procedures.
• Work closely with expediter to ensure all food is delivered simultaneously, in high quality and in a timely fashion.
• Demonstrate Commitment, and Integrity at all times – double check that orders are correct and complete and communicate with kitchen / expediter / supervisors if they are not.
• Guide guests through the menu and suggest promotions, add-ons, or upselling, demonstrating knowledge of menu and Cinepolis offerings if guests would like to order more items.
• Clean auditoriums removing all dishes, trash, and providing managers with any found items.
• Be of service to your team members and assist them when needed including scanning tickets for guests, cleaning and restroom checks, and ringing up guests at concessions or box office.
• Navigate guest complaints and assist with requests or direct them to proper resource if unable to assist.
• Be cognizant of issues with movie projections-communicating with management when issues arise.
• Complete all opening, mid and closing procedures- including but not limited to other duties.
• Acknowledging guest by Cinépolis standards.
• Attend and participate in trainings and meetings.

EDUCATION AND / OR EXPERIENCE AND SKILLS

WORKING CONDITIONS / PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, you will walk, bend, and stand for periods of time. The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and / or move up to 10 pounds. The employee may be asked to light lift 25lbs to 50lbs occasionally with assistance.

While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust, and activity can be expected. The noise level in the work environment is typical for cinemas and can vary from moderate to high depending on areas of premise.