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Account Director - Healthcare Boston, Massachusetts, United States; New York, New York, United [...]
Account Director - Healthcare Boston, Massachusetts, United States; New York, New York, United [...]Jack Health U.S • Boston, MA, United States
Account Director - Healthcare Boston, Massachusetts, United States; New York, New York, United [...]

Account Director - Healthcare Boston, Massachusetts, United States; New York, New York, United [...]

Jack Health U.S • Boston, MA, United States
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  • [job_card.full_time]
[job_card.job_description]

Jack Health is a specialist healthcare practice dedicated exclusively to creating brand experiences – virtual, hybrid or – in the pharma and healthcare sector.

We are part of Jack Morton , the global brand experience agency known for 80+ years of creating extraordinary events and experiences. Jack Health builds upon our agency’s heritage, passion and expertise in brand experience and applies that depth to the world’s leading healthcare brands. It’s this combination that allows us to bring fresh concepts, that often draw from other industries, to reinvigorate your brand.

We launched in 2021, and we are growing at a record pace.

That brings us to you…

Latest healthcare marketing jobs at Jack Health

In this role, you will not only provide hands‑on account leadership to fuel organic growth, but also play a pivotal part in identifying, pursuing and securing net‑new opportunities. While the initial focus will be on hunting and winning new healthcare clients, the role will naturally evolve to include nurturing and expanding these accounts over time. Working in close partnership with senior leadership, you will help elevate our healthcare offering while maintaining direct ownership of key client relationships.

The ideal candidate brings a passion for the dynamic healthcare landscape, deep expertise in the experiential marketing space, and a demonstrated track record of growing large, complex pieces of business.

Responsibilities : Growth

  • Serve as a strategic champion for growth across the healthcare vertical, continually identifying opportunities to expand our footprint and influence
  • Develop, execute and own action‑oriented growth plans designed to increase revenue and expand client relationships
  • Lead multidisciplinary pitch teams in the pursuit of high‑value healthcare opportunities (in the beginning, about 80% of your time will be focused on growth / pitching)
  • Act as the healthcare subject matter expert for new business pursuits and wins; represent the client‑serviced discipline in pitches and help inform the right approach within the realities of budget and resource confines
  • Mobilize internal partners and subject‑matter experts to help unlock new avenues for growth

Client Focus / Relationship Management

  • Establish deep credibility with clients and serve as a trusted, strategic partner
  • Advise clients on evolving needs and collaborate effectively with internal teams and agency partners to deliver integrated solutions
  • Maintain a strong understanding of each client’s goals and priorities, ensuring teams consistently deliver work aligned to those objectives
  • Elevate the quality of the work by defining and promoting best practices within healthcare experience design, strengthening overall client relationships and unlocking organic growth
  • Build strong, influential relationships across a wide range of stakeholders at all levels
  • Oversee client satisfaction for US healthcare accounts, defining meaningful KPIs and assessing ROI
  • Team Operations

  • Oversee client ROI, account profitability and contract negotiations to ensure sustained financial health and long‑term value creation
  • Partner closely with leadership and Finance to inform the quarterly planning cycle for healthcare accounts
  • Shape and optimize team structure, anticipating resource needs and driving efficient, flexible approaches to managing scopes and hours
  • Lead cross‑discipline teams through influence, fostering a solution‑oriented culture that elevates collaboration and delivery
  • Support talent recruitment and retention efforts; help onboard new team members and guide the team through challenges and escalations
  • Client Strategy / Thought Leadership

  • Develop and articulate forward‑thinking, high‑impact strategies that challenge conventional norms and unlock new pathways for clients to achieve their goals
  • Consistently drive competitive advantage by anticipating market dynamics and delivering solutions that position clients – and Jack Health – ahead of the curve
  • Contribute to the creation of compelling internal and external award submissions, enhancing the overall quality and visibility of Jack Health’s work
  • Serve as a visible and influential Jack Health leader in the market – authoring thought leadership pieces, strengthening the brand’s presence on Linked‑In and other channels, and securing speaking engagements or workshop opportunities at industry forums and other key events
  • Requirements :

  • Minimum of 10 years working in experiential industry, with a strong focus on pharma, healthcare, and health tech
  • An active connector and networker with strong knowledge and relationships within the pharmaceutical / healthcare industry
  • Demonstrated experience growing large, complex accounts with multiple stakeholders and business units
  • Familiarity with the commercial sales / product launch process for pharmaceuticals strongly preferred
  • Willing to travel up to 20%
  • Location :

    Jack Morton and Genuine are equal opportunity employers; we strongly value diversity at our companies. We do not discriminate on race, religion, color, national origin, disability, sexual orientation, gender identity, gender expression, age, marital status, veteran status, or any other basis prohibited by law.

    The salary range for this position is from $160,000 to $190,000. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current / former employees in the subject position; market considerations; location and region; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee’s / applicant’s background, pertinent experience, and qualifications.

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