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Sr. Technical Support Engineer, Prompt
Sr. Technical Support Engineer, PromptSentinelOne • Austin, Texas, USA
Sr. Technical Support Engineer, Prompt

Sr. Technical Support Engineer, Prompt

SentinelOne • Austin, Texas, USA
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

What are we looking for

We are looking for a Support Engineer to join the growing SentinelOne Support organization. This person will be the key interface between our customers field engineers and development and handle customer cases on a variety of platforms including Windows Mac and Linux. This person will be located in the West Coast and occasional travel may be required.

  • Cloud experience (GCP Azure AWS K8)
  • Bachelor degree in a technical field
  • Minimum two years experience in customer support or a customer-facing technical role
  • Strong network and security knowledge
  • Training delivery experience an advantage

What will you do

  • Provide phone / email / chat-based customer support to our growing customer base
  • Document case activities and interactions with clear and concise information
  • Strive to resolve customer issues based on SLAs
  • Document case activities and interactions with clear and concise information
  • Maintain excellent customer satisfaction through means of professional proactive and personal service
  • Work closely with our researches and development teams to determine root cause and possible solutions
  • Contribute to our knowledge base by creating solution articles how-to guides and videos

    • What skills and knowledge should you bring

  • Excellent customer-oriented individual strong problem-solving and troubleshooting skills
  • Excellent written and verbal communication skills
  • Experience with endpoint and server-based security solutions is desired
  • Experience with host base security solutions is desired
  • Proficient in Windows Mac and Linux (mobile platforms a plus)

    • Why us

    You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.

  • Medical Vision Dental 401(k) Commuter Health and Dependent FSA
  • Unlimited PTO
  • Flexible Work Shifts Required (including weekends and holidays)
  • Paid Company Holidays
  • Paid Sick Time
  • Gym membership reimbursement
  • Cell phone reimbursement
  • Numerous company-sponsored events including regular happy hours and team building events

    • Required Experience :

    Senior IC

    Key Skills

    Database,Jira,Linux,Bank,Java

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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