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Contact Center Analyst
Contact Center AnalystVirtualVocations • Houston, Texas, United States
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Contact Center Analyst

Contact Center Analyst

VirtualVocations • Houston, Texas, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Contact Center Analyst / Administrator to assist with the configuration and efficiency of contact center environments.

Key Responsibilities

Configure and maintain dialing systems for efficient call flow and provide troubleshooting assistance

Collaborate with departments on customization and upgrades, driving optimization within the contact center

Analyze system performance metrics and suggest adjustments to improve efficiency and compliance

Required Qualifications

Bachelor's degree in a related field or 5+ years of relevant work experience

3+ years of contact center experience; administration of Ring Central or similar software is a plus

Comfortable learning new applications, software, integrations, and APIs

Project management skills are desired

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Contact Center Analyst • Houston, Texas, United States

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