A company is looking for a Performance Development Manager responsible for leading post-training and ongoing development programs for the Collections team.
Key Responsibilities
Manage the post-training nesting program, ensuring successful onboarding and skill development
Lead calibration sessions to maintain consistency in call quality and coaching expectations
Provide coaching to underperforming agents and analyze performance trends to identify training opportunities
Required Qualifications
2-4 years of collections or call center experience
1-3 years of experience in coaching, training, or development within a call center environment
High School Diploma or GED required
Bilingual (English / Spanish) preferred
Proficiency with Microsoft Office Suite; Salesforce and dialer experience preferred
Performance Manager • Laredo, Texas, United States