Performance Development Manager

A company is looking for a Performance Development Manager responsible for leading post-training and ongoing development programs for the Collections team.

Key Responsibilities

Manage the post-training nesting program, ensuring successful onboarding and skill development

Lead calibration sessions to maintain consistency in call quality and coaching expectations

Provide coaching to underperforming agents and analyze performance trends to identify training opportunities

Required Qualifications

2-4 years of collections or call center experience

1-3 years of experience in coaching, training, or development within a call center environment

High School Diploma or GED required

Bilingual (English / Spanish) preferred

Proficiency with Microsoft Office Suite; Salesforce and dialer experience preferred