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B2B Carrier Partnerships Leader
B2B Carrier Partnerships LeaderGenworth • Concord, CA, US
B2B Carrier Partnerships Leader

B2B Carrier Partnerships Leader

Genworth • Concord, CA, US
[job_card.30_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Carrier (B2B) Partnerships Success Manager

We are seeking a Carrier Partnerships Success Manager to drive and nurture Carrier relationships while ensuring a seamless partner experience. This role blends relationship management, business development, analytics, and client success, making it ideal for professionals experienced in Carrier Partnerships, Relationship Management, Life / LTC or P&C Insurance, or Client Success roles.

The ideal candidate will have a proven track record of managing carrier partnerships, ensuring partners have a smooth implementation process, and driving growth of products & services via cross-sell / up-sell and tactic expansion. Candidate will also have experience managing a small team of professionals, leveraging coaching and accountability with autonomy to support clients and team members.

Carrier Relationship Management & Client Success

  • Serve as the primary point of contact for Carrier partners, ensuring a seamless experience from onboarding through ongoing relationship management.
  • Maintain and grow existing Carrier relationships (including USLI), optimizing engagement and product / service adoption
  • Build deep relationships with key client members to generate trust and shared goal mindset
  • Actively identify new opportunities for shared growth or client issue resolution, bringing insights from across carrier footprint or other verticals
  • Identify cross-selling opportunities and support marketing efforts in co-creating partner campaigns; build strong understanding of CareScout products and services
  • Collaborate with product and engineering teams to address technical requirements for implementation and proper internal prioritization based on business case value.
  • Oversee standard reporting, issue resolution, and process improvements to enhance partner experience.
  • Develop KPIs and performance tracking metrics to assess and improve partner success.
  • Present insights and strategic recommendations to internal leadership and partner stakeholders. As appropriate provide corrective action support or exit partnerships that no longer provide value

Business Development

  • Lead Sales and Business Development teams in cultivating and securing new Carrier partnerships.
  • Lead partner onboarding and implementation, managing expectations around charge rates (if upfront or % of savings), reporting, marketing, and customer engagement.
  • Develop and maintain pricing grids for all products, working with finance to factor in economic return, as well as competitive intel and strategic decisions on client growth and retention
  • Leverage data and competitor / market insights to identify and refine prospect lists based on performance results and strategic plans
  • Establish and refine go-to-market strategies for launching and scaling Carrier partnerships.
  • Build wholesaler / stakeholder relationships with critical intermediaries (Reinsurers, TPAs, Industry alliances)
  • Proactively identify new partnership opportunities and assist in outreach and contract negotiations.
  • Identify and manage external marketing for CareScout via trade shows, conferences, presentations, podcasts, sponsorships, etc.

    • What you bring

  • 10+ years of experience in Carrier Partnerships, Business Development, L&A / P&C Insurance, or Relationship Management
  • Strong analytical mindset, comfortable with data-driven reporting and optimization.
  • Strong understanding of Insurance industry, key terms and economic models, as well as customer marketing tactics
  • Experience managing teams and building talent through development, coaching, and autonomy
  • Excellent presentation, communication, and interpersonal skills to build strong relationships externally and internally
  • Project management skills with the ability to oversee multiple partnerships simultaneously.
  • Ability to travel occasionally (estimated 20-30% travel).

    • Employee Benefits & Well-Being

    Genworth employees make a difference in people's lives every day. We're committed to making a difference in our employees' lives.

  • Competitive Compensation & Total Rewards Incentives
  • Comprehensive Healthcare Coverage
  • Multiple 401(k) Savings Plan Options
  • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
  • Generous Paid Time Off Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave
  • Disability, Life, and Long Term Care Insurance
  • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support
  • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work / life support, financial & legal management)
  • Caregiver and Mental Health Support Services
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