Documentation Rep

Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

As a Documentation Rep  you’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction in our call center. You will collect, review and audit all new patient care records as assigned; including assisting others on the Team with administrative tasks. You will ensure all necessary medical documents and patient accounts are consistent and compete to protect billing integrity. You’ll be the one of our subject matter experts that will help us solve our patient’s challenges-and deliver on our promise of superior customer service.

Responsibilities

• Ensures all medical documents, patient accounts and files are updated, consistent and complete to support shipping and billing
• Obtains, reviews, maintains, medical records, and logs ABNs and PWOs into the patient account
• Validates PWOs match supplied orders including quantity, products, items, physician information, formulary requirements and manufacturer compatibility
• Handles inbound and outbound calls to physician’s offices and patients; Transfers patient calls to appropriate department
• Collects documents for PWO Hold accounts to allow shipment of future orders
• Audits configuration of supplies based on physician authorization
• Maintains advanced knowledge of specialty and ancillary products to answer patient questions and assist with accurately processing complex orders, including out-of-stock items, exchanges and returns
• Maintains a high degree of confidentiality always due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements

Qualifications

Values

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business.

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

CCS Medical and EEOC / AA employer. M / F / D / V

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