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Support Specialist
Support SpecialistVirtualVocations • Dorchester, Massachusetts, United States
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Support Specialist

Support Specialist

VirtualVocations • Dorchester, Massachusetts, United States
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Support Specialist.

Key Responsibilities

Respond to support tickets according to SLA and manage them following defined protocols

Utilize the support ticket knowledge base to assist clients and engage in troubleshooting calls

Work under mentorship to develop business analysis and customer success management skills

Required Qualifications

Proficiency in English (upper-intermediate or advanced level preferred)

Experience working in support teams

Bachelor's or Master's degree

Good knowledge of business analysis methodologies

Strong analytical thinking and ability to explain complex concepts to non-technical users

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Support Specialist • Dorchester, Massachusetts, United States

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