A company is looking for a Support Specialist.
Key Responsibilities
Respond to support tickets according to SLA and manage them following defined protocols
Utilize the support ticket knowledge base to assist clients and engage in troubleshooting calls
Work under mentorship to develop business analysis and customer success management skills
Required Qualifications
Proficiency in English (upper-intermediate or advanced level preferred)
Experience working in support teams
Bachelor's or Master's degree
Good knowledge of business analysis methodologies
Strong analytical thinking and ability to explain complex concepts to non-technical users
Support Specialist • Dorchester, Massachusetts, United States
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