Examiner (HELP Program)

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Examiner (HELP Program)

Location : Rochester, NY

Title : Examiner (HELP Program)

Deadline : January 16, 2026 5 : 00pm

Salary : $43,185 annually

Agency / Dept. : Human Services

Description of Duties

JOB SUMMARY :

This is an entry-level position in the Department of Human Services responsible for eligibility determination, diversion, child support and client management activities as they relate to financial services. Duties involve assisting with ensuring the most efficient and effective use of public funds while performing one or more of the following : interviewing clients and computing budgets, determining initial and continuing eligibility for financial programs, implementing diversion services, preliminary case assessment, developing and modifying paths, monitoring client compliance, preparing and filing court petitions, monitoring child support payments, and providing customer service. The work is performed in accordance with Federal, State and local laws, regulations, and guidelines and includes consulting with Caseworkers (HELP Program) and program specialists. This position differs from the higher, Senior Examiner, in its responsibility for basic client management activities. The employee reports directly to and works under the general supervision of a Senior Examiner or other higher-level staff member. Does related work as required.

HELP PROGRAM : Hiring for Emergency Limited Placement Program. This program streamlines the appointment process to allow Monroe County to hire diverse, qualified permanent employees quickly and without examinations.

Minimum Qualifications

Graduation from high school or possession of an equivalency diploma plus EITHER :

(A) Graduation with an Associate’s degree; OR,

(B) Two (2) years paid full-time or its part-time equivalent experience in responsible public contact work

• ; OR,

(C) An equivalent combination of education and experience as defined by the limits of (A) and (B ) above.

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