Technical Support Lead

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead in Commercial & Investment Bank, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job Responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
• Monitor and maintain KDB/Q database systems in production to ensure high availability and optimal performance.
• Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures.
• Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences.
• Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies.
• Analyze large datasets to identify patterns, anomalies, and potential data quality concerns, executing validation and reconciliation procedures.
• Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Working knowledge of KDB/Q programming language and database architecture
• Experience with large-scale data processing and analysis techniques
• Proficiency in SQL and understanding of relational database concepts
• Familiarity with Unix/Linux operating systems and shell scripting
• Understanding of data structures, algorithms, and performance optimization principles

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud
• Experience with other database technologies (Oracle, Sybase, PostgreSQL)
• Knowledge of financial markets and trading systems
• Familiarity with data visualization tools and statistical analysis
• Experience with version control systems (Git) and agile development methodologies
• Understanding of network protocols and system architecture concepts