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Service Manager
Service ManagerSkilled Trades Partners • South Windsor, Connecticut, United States
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Service Manager

Service Manager

Skilled Trades Partners • South Windsor, Connecticut, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

We are seeking an experienced Service Manager to lead the Service and Customer Repair Division. This is a key leadership role focused on delivering outstanding customer service, efficient technician scheduling, and strong cross-department coordination.

Responsibilities

  • Oversee all operations of the Service and Customer Repair Division
  • Communicate directly with customers to assess needs, provide updates, and resolve issues
  • Schedule and manage service technicians to ensure timely, efficient repairs
  • Handle customer concerns and complaints professionally and promptly
  • Act as a liaison between service, rental, and equipment departments
  • Oversee equipment repairs, from new parts installation to routine maintenance
  • Partner with the Parts Manager on inventory management and purchasing
  • Lead, train, and support a team of 8–10 employees

Qualifications

  • Proven experience in service management (construction equipment or related industry preferred)
  • Strong leadership and team management skills
  • Excellent customer service and communication abilities
  • Highly organized with the ability to manage schedules, inventory, and multiple priorities
  • Ability to work collaboratively in a fast-paced environment
  • Knowledge of construction equipment and tools is a plus

What We Offer

  • Competitive benefits including 401(k) with company match
  • Health, vision, and life insurance
  • Paid time off
  • A supportive, team-oriented work environment
  • Opportunity to represent top-tier equipment brands and make a meaningful impact in the construction industry

Apply today to join a company that values integrity, teamwork, and professional growth.

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Service Manager • South Windsor, Connecticut, United States

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