Onsite Logistics Account Manager

Job Description

Job Description

Job Title : Onsite Logistics Account Manager

MW Logistics is currently positioning itself for growth. We are currently seeking individuals for the position of Account Manager to join our team.

The Onsite Logistics Account Manager’s key responsibilities will be to establish, manage and grow relationships with carrier partners while providing best-in-class service to our clients.

R esponsibilities :

• As a Logistics Account Manager, you will serve as a key point of contact for our customers, ensuring timely and efficient freight execution while delivering exceptional service.
• You will manage client relationships, coordinate shipments, and collaborate closely with carriers and internal teams to drive successful logistics solutions.
• Serve as the primary liaison for assigned customer accounts, ensuring clear communication and proactive issue resolution.
• Monitor and track in-transit loads, providing real-time updates and ensuring on-time performance.
• Manage and track rates with carriers.
• Book carriers and build loads through Quickbase system (Training will be provided).
• Develop and manage carrier base for consistent lane specific volumes.
• Clarify load requirements with carriers, confirming drivers have proper information to pick-up / deliver. This includes, but is not limited to :

Shipping Notices

Professional Qualifications and Experience :

Demonstrates elevated level of professionalism, critical thinking, and judgment to solve problems efficiently / effectively.

Characteristics for Success in This Role :

Ability to work in ever-changing, dynamic, fast-paced environments.

Office :

Hours : In-office, 8 : 00am – 5 : 00 pm. A one-hour lunch between 11 : 00 am – 1 : 00pm as scheduled by department leadership to ensure ongoing coverage. As a 24 / 7 / 365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands.

Location : 12770 Coit Rd., Suite#1040, Dallas, Texas 75251

Reports to : Chief Growth Officer

Physical requirements : Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis.

Working conditions : Office environment