Mid-Level Giving Officer

Job Description

Job Description

Title : Mid-Level Giving Officer

Schedule Format - Location : San Francisco, Hybrid

Pay Information : $90,000 - $112,500 Annually

POSITION SUMMARY :

The Mid-Level Giving Officer is responsible for managing a portfolio of current and prospective mid level members (defined as $1,000-$4,999), including cultivation, solicitation, and strategy as well as stewardship and data analysis. To expand donor capacity, engagement, and philanthropy, the Mid-Level Giving Officer creates opportunities for donors and prospects to become engaged with KQED’s mission and to learn about organizational programs that align with their giving interests. Reporting directly to the Associate Director of Mid-Level Giving, this position also collaborates within the larger Mid-Level and Membership teams, the Development team and with departments across the organization. The ideal candidate will be curious, independent and have experience with membership programs, development / fundraising, creating communication strategies and implementing stewardship. Attention to detail, strong project management skills, and experience with CRM systems and databases are key qualities for this position. Strong phone, writing, and mail merge skills are critical. Familiarity with moves management, major gifts programs, public media fundraising and event-planning is also highly desirable.

KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling.

We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color,  people with disabilities, and LGBTQIA+ people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.

KQED Code of Ethics  https : / / www.kqed.org / about / code -ethics

The mission that drives us :

KQED provide citizens of Northern California with a community-supported alternative to commercial media.   We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.

This role will work hybrid between working in KQED's newly renovated headquarters and working remotely.

Essential Functions :

• Manages a tiered portfolio of roughly 600 current and prospective mid-level (and some major giving) members with planned touchpoints, prompt thanking and timely solicitations, with a premium placed on donor retention and increased giving.
• Responsible for developing and achieving revenue goals associated with their portfolio, as well as forecasting portfolio revenue.
• Manages relationships with prospective and current mid-level members using multiple channels, including phone, email, personal mail, event participation, Zoom and face-to-face meetings, when appropriate, while also engaging donors through consistent stewardship and active cultivation to increase member support, achieve revenue goals and enhance the member experience.
• Working closely with Associate Director of Mid-Level Giving, develop and implement analysis on financial trends, key performance indicators (KPIs) and testing successes; ensure data-driven decision making on current and future strategy, to continuously strengthen relationships and increase revenue.
• Updates the ROI Solutions database with donor touchpoints like notes from calls, member interactions and emails or new / updated information about members.
• Learns about KQED programs and projects and effectively communicates the work as well as KQED’s  mission to donors.
• Determines which donors would benefit from more personalization and increased frequency of contact.
• Attends and assists with KQED programs, cultivation and stewardship events as needed.
• Ensures appropriate and consistent donor-centric communications in all materials, such as solicitation, acknowledgement, stewardship and customer service. Participates in writing, editing, image sourcing and content approval.
• Collaborates within the Mid-Level team, with the Membership and Development teams, and across the organization with Audience Development, Marketing & Communications as well as other teams and individuals, to strengthen the organization and remove silos.
• Monitors fundraising trends (especially public media giving trends) and attends webinars, educational sessions on fundraising, or conferences to identify effective new fundraising approaches and solutions.

Other essential duties as required. EDUCATION : YEARS OF EXPERIENCE : 4+ years

KNOWLEDGE :

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