Senior Loyalty Analyst

About

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from Bloomingdales.com to our newest small store concept, Bloomie's-everyone plays a critical role in bringing our mission to life. Our inclusive culture promotes diversity of background, thought, and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial, and collaborative, while having a lot of fun along the way.

Job Overview

Through collaboration, strategy, process improvement and innovation, the Loyalty Sr. Analyst will be an integral team member in what drives and determines our success as a business. The Loyalty Sr. Analyst is responsible for growing the impact of the Bloomingdale's Loyalist Program through thoughtful analysis and research. The person in this role will need to generate and synthesize numerous reports to draw insights regarding Loyalist program performance by month, season, event, and initiative. In addition to reporting, the Sr. Analyst will need to identify areas of strength and opportunity to make recommendations regarding the health of the program. The ideal candidate has exceptionally strong Excel skills and can maintain accuracy while juggling multiple projects of varying priorities.

Essential Functions

Analytical Skills & Storytelling

• This role requires the ability to distill complex data into clear, actionable insights and communicate findings through compelling, business-relevant narratives.
• Own and maintain all Loyalist reporting; serve as subject matter expert on analysis and insights.
• Conduct ad hoc analyses to identify opportunities that optimize offers, drive acquisition, and generate incremental sales.
• Prepare and occasionally present KPI reporting and strategic insights for leadership reviews.
• Proactively identify and resolve data inconsistencies across multiple reporting sources.

Offer Execution

Offer Strategy

Qualifications and Competencies

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.