Call Center Collector

Call Center Customer Service Collector

Spokane, Washington residents : If a street address is not available, enter N / A when completing a job application.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

We're seeking individuals who are personable and naturally friendly, detail-oriented, goal driven, and excellent communicators. You will work in a fast-paced environment and utilize your exceptional customer service and negotiation skills. You will receive 4 weeks of paid training, designed to maximize your potential from the start of your employment.

Pay : $20 / hour plus lucrative incentive plan

Start Date : February 2nd, 2026

Training : Monday - Friday for the 1st 4 weeks 8 : 00am -5 : 00pm CST

Schedule after training : Remote - Ability to work Monday through Saturday, 7am to 9pm CST. The schedule will consist of two evening shifts and three day shifts.

As a Call Center Customer Service Collector, you are the first point of contact for our customers. We are looking for candidates who are in the central time zone.

Responsibilities Include :

Interacting with a wide variety of customers, receiving inbound calls as well as using an outbound dialer system

Provide excellent customer service, critical thinking, and remaining solution-focused throughout customer interactions

Educating and arranging repayment schedules in order to meet department goals and deadlines

Performing collection activities in accordance with state and local collections laws to collect past due customer accounts

Why Should You Apply :

You're passionate and want to make a difference in people's lives

You like hands-on training to set you up for success

You're excited about being part of a collaborative team and providing ideas for process improvement and innovation

You love interacting with customers and building loyalty

You are seeking excellent training and development opportunities with higher earning potential and career advancement

You want a comprehensive benefits package, including medical, dental, vision, paid vacation and holidays, tuition reimbursement, 401(k) with company match and Employer-funded Pension Plan

Basic Qualifications

High school diploma or equivalent

Minimum one year of experience in collections and / or customer service activities

Preferred Skills / Experience :

Some knowledge of loan collection policies and procedures, fair debt collection practices, and related laws

Strong customer service / relations skills

Ability to identify and resolve exceptions and to organize and interpret information

Good verbal and written communication skills

Problem-solving / critical thinking skills

Familiarity with Microsoft Excel

Proven time-management skills

Experience in working with targets and deadlines