Product Safety and Liability SpecialistStaffmark Group • Plano, TX, United States
[error_messages.no_longer_accepting]
Product Safety and Liability Specialist
Staffmark Group • Plano, TX, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Maximize customer satisfaction by providing prompt actions to customers' needs and obtain quality photos / data to determine the root cause of the claim to defend or accommodate the customer's claim. Provide efficient solutions to customer-facing agents by developing and operating guides and content. Use various tools / dashboards / systems to quantify the agent's performance of customer care and develop appropriate actions to improve performance and quality. Maximize customer satisfaction by providing prompt actions to customers' needs and obtain quality photos / data to determine the root cause of the claim to defend or accommodate the customer's claim. Provide efficient solutions to customer-facing agents by developing and operating guides and content. Use various tools / dashboards / systems to quantify the agent's performance of customer care and develop appropriate actions to improve performance and quality - Case management for MX / CE claims. Work to de-escalate customer situations while finding an appropriate solution; involve upper management as needed. CE Tender management. Pending Management (KPI, LTP). Case Tracker Management for a special issue. CPSC claim management (Customer care / tracker) (CE). Monitoring FCCM report quality (ACQ / OS Reports). Special Projects. Customer Care Resolution. EnR Submission / Management Spanish-speaking agent recommended, but not a requirement . Customer Service Experience 3+ years (claims handling experience a plus). Bachelor's Degree preferred. High school diploma or GED. Ability to maintain KPIs / workloads and produce quick turnarounds and resolutions for each claim tasked. Efficient in Word / Excel / Outlook / PPT. Excellent verbal / written communication skills - will communicate daily with customers via phone, email, text, etc. Well-rounded personality to work closely with the team and the Product Liability department.
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located in Plano, TX.
Product Safety and Liability Specialist
Top Skills :
- Customer Care Experience (Call Center)
- Claims Management Experience
- An Insurance Claims or Adjuster background is beneficial
Summary :
The main function of a Product Liability Specialist is to interact with customers to provide a resolution to their potential liability claim . The specialist is responsible for determining the client's issue, providing follow-up as needed, and offering a possible solution. A PL Specialist is required to make outbound calls as well as engage by email and SMS. PL Specialist will contribute to the team's growing need for business intelligence, insights / dashboard management, strategic development, customer experience, and related best practices
Responsibilities :
Requirements :
Staffmark talent working with this client receive competitive compensation and a great benefits package, including medical, dental, vision, 401K, and Paid Time Off, plus more!
After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees / Contractors at https : / / smgroupna.com / privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message / data rates may apply. Reply STOP to cancel or HELP for help.
[job_alerts.create_a_job]
Safety Specialist • Plano, TX, United States
[internal_linking.similar_jobs]
You know what unsafe looks like- and you don’t let it slide.If you’ve got a sixth sense for spotting risk, the confidence to speak up, and the skill to back it up- MBA Energy & Indu...[show_more]
Maximize customer satisfaction by providing prompt actions to customer’s need and obtain quality photos / data to determine root cause of claim to defend or accommodate customer’s claim.Provide effic...[show_more]
Join our dynamic team at NTT DATA, a global innovator in business and technology services.Business Development Advisor with expertise in Alliances.
Drive strategic Industry Partnerships and Alliance...[show_more]
HCLTech is looking for a highly talented and self- motivated.Guidewire Claim Center Technical lead.Guidewire Claim Center Technical lead.
Mandatory skills and certification : .Guidewire Claims Center,...[show_more]
Award-winning, inclusive, Top Workplace culture doesn’t happen overnight.It’s a result of hard work by extraordinary people.
The industry’s brightest talent drives our efforts to deliver purposeful ...[show_more]
Join a global community of talented professionals to shape the future of AI.Earn up to $15 USD / hr and additional rewards based on quality of submission.
Outlier is committed to improving the intelli...[show_more]
Tempur Sealy is the largest bedding manufacture in the world.As a global leader in the design, manufacture and distribution of bedding products, we know how crucial a good night of sleep is to over...[show_more]
Hello, future team members! We are a rapidly expanding company in the food and beverage industry, looking for a dedicated Product Development Manager with extensive experience in Juices, Aguas Fres...[show_more]
As a Conditions Specialist, you'll be responsible for the reviewing, validating, and processing of mortgage loan conditions to ensure compliance with agency guidelines for Conventional, FHA, VA, an...[show_more]
We are seeking a licensed sales agent driven to make a difference in peoples lives.In our office, you will be partnering with the leadership team on production, training & accountability, but o...[show_more]
We are seeking individuals who have experience in the rental property industry and has an eager attitude.Lula is a service designed for property managers to eliminate the hassle of managing and coo...[show_more]
Manager Quality Patient Safety.Assumes the daily organizational management of the quality and patient safety program that is focused on reducing variation, reducing risk and improving quality.Using...[show_more]
Senior Casualty Broker, National Casualty Practice.The National Casualty Practice is a premier team of casualty brokerage professionals with extensive experience in representing buyers of primary a...[show_more]
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.
We seek to be the 1 choice for the...[show_more]
Regional Senior Health & Safety Advisor (Americas).Type : 6-month rolling consultancy contract.Independent Contractor / Freelance Consultant.
Regional Senior Health & Safety Advisor.Health & Safety f...[show_more]
WEX is on a mission to simplify the business of running a businessthrough smarter workflows and financial intelligence.Nowhere is that mission more essential than in Health & Benefits, where we hel...[show_more]
Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work,.
A place where bold ideas are welcomed, human connection is...[show_more]
Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances, located in.
Product Safety and Liability Specialist.Custome...[show_more]
Project Safety Specialist
MBA Energy & Industrial • Plano, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Claims Specialist
US Tech Solutions • Plano, TX, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Business Development Advisor - Product Alliances
NTT DATA • Plano, TX, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Guidewire Claim Center Technical lead (Plano)
HCLTech • Plano, TX, US
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Sr. Risk Analyst - Commercial Property and Casualty Insurance (Remote)
Marsh LLC • Addison, TX, United States
[filters.remote]
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Health & Safety Manager
Scale AI • Dallas, Texas, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Regional Safety Manager
Tempur Sealy • Dallas, TX, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Food Product Development Manager Bilingual (Dallas)
Aguas Frescas de Mxico • Dallas, TX, US
[job_card.part_time]
[last_updated.last_updated_30] • [promoted]
Conditions Specialist
Western Alliance Bancorporation • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Licensed Insurance Account Manager
Paine Insurance Group • McKinney, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Appliance Pro Needed (Dallas)
Lula • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Manager Quality Patient Safety
Children's Health System of Texas • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Casualty Broker, National Practice Group
Aon • Dallas, TX, United States
[job_card.full_time] +1
[last_updated.last_updated_variable_days] • [promoted]
Lead Compliance and Risk Specialist (PLANO)
USAA • Plano, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Regional Senior Health & Safety Advisor (Americas)
Elvis Eckardt Recruitment • Dallas, TX, United States
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Director, Product Marketing - Health & Benefits
WEX • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_30] • [promoted]
Senior Director, Product Enablement and Sales Activation
Equinix • Dallas, TX, US
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]
Product Safety and Liability Specialist
Staffmark Group • Plano, TX, United States
[job_card.full_time]
[last_updated.last_updated_variable_days] • [promoted]