Room Attendant

Job Description

Job Description

Position Summary

The room attendant works under the direction of the Executive Housekeeper and the Assistant General Manager or General Manager. His or her responsibilities include following a daily schedule, performing proper cleaning of each guestroom, performing responsibilities outside the guestrooms, guest service & satisfaction, & individual effectiveness.

Primary Responsibilities

Load carts with all necessary supplies

Turns off all electricity (heating or cooling set to fan or cool setting )

Strips all beds in checked-out rooms & drops all dirty linens to the laundry Turns off all lights, strips beds, & drops all dirty linens to the laundry on all new checked-out rooms immediately

Cleans the cart & ensures that all bottles are correctly labeled; paces himself / herself so that rooms are being cleaned in accordance with company time constraints

Make beds properly

Vacuums & sweeps carpets & floors

Mop floors

Dust, brush, polish, & vacuum furniture

Dust & clean room decorations, appliances, & structural surfaces (i.e. wall fixtures, window sills, vents, etc.)

Clean showers, tubs, sinks, and bathroom items; removes used guest amenities & supplies

Inspect rooms for safety hazards & for the operating conditions of equipment

Check for damaged linens

Report lost & found articles, maintenance problems, or special room problems (i.e. pets in the room) to a supervisor

Prepare rooms for guest arrivals & responds to special guest requests (i.e. delivering newspapers or cleaning a spill)

Maintain cleanliness of storage rooms & stocks cart

Remove & empties linens from housekeeping cart into laundry cart & sends to laundry

Record room status on work assignment sheets

Other duties as assigned

Education / Experience

• High school diploma or GED preferred
• Previous hotel housekeeping experience preferred
• Attention to detail
• Previous customer service experience preferred

Physical Requirements

#hc193696