Remote Deputy Program Manager (Behavioral Healthcare Operations)

Deputy Program Manager (Behavioral Healthcare Operations)

Belong. Connect. Grow. with KBR. Around here, we define the future. We are a company of innovators, thinkers, creators, explorers, volunteers, and dreamers. But we all share one goal : to improve the world responsibly and safely. We are seeking a highly skilled Deputy Program Manager (DPM) to provide leadership, oversight, and operational management for multiple contracts. This position is contingent upon contract award. This remote position requires 25% travel and offers the opportunity to drive high-quality program execution while supporting customer and subcontractor relationships.

Key Responsibilities

• Leadership & Program Execution : Support the Program Manager in directing and managing multiple work groups across planning, task order management, budgeting, property management, and procurement. Ensure all work meets quality, schedule, and cost expectations. Work with the Program Manager to adjudicate regional allocation of headcount / workshare among teammates. Travel to assigned sites, meet regularly with the client and employees. Understand regional compliance with all contract requirements. Support regional / service area for continuous improvement and implement improvements. Work closely with the Program Manager on any staff or resource issue within the assigned regional / service area of the Program, including the direction or re-direction of resources to facilitate execution of any task. Other duties as assigned.
• Operational Management : Oversee cost, schedule, and technical performance of program task orders. Lead technical and cost proposal development, approval, and submission. In absence of the Program Manager, act as primary POC to the client to ensure communication specific to that client. Develop, monitor, and recommend strategic plans to support contract requirements and emerging client needs. Monitor innovations / improvements for success in contract execution. Work closely with Program Management to make overall operational decisions regarding deployment of resources among regional / service locations. Provide management / inputs in selection, training, and performance of assigned and / or matrixed personnel. Manage regional staffing plans, oversee regional resources, and project execution; comply with all reporting requirements. Prepare and participating in, presentation of monthly internal program reviews and status reports as needed. Plan regional Teammate, PMO, and client meetings as needed.
• Stakeholder Engagement : Act as the primary point of contact for customers in the Program Manager's absence, providing updates on program performance and ensuring customer satisfaction. Interface with customers on a consistent basis to ensure that team meets expectations, modify plan / processes to successfully meet client requirements. Implement customer satisfaction process, reporting and response; ensure metrics are captured and reported. Participate in investigations for corrective actions / nonconformance.
• Financial & Compliance Oversight : Serve as funds manager, ensuring compliance with contracts, task orders, and company / government policies. Monitor safety, cost, and technical performance.
• Quality & Process Improvement : Lead portfolio-wide Quality Improvement Initiatives and maintain document control processes, including Standard Operating Procedures (SOPs) and Quality Management Plans.
• Staff Development & Team Management : Promote team morale through mentorship, training, and career development. Conduct performance evaluations, manage staffing needs, and oversee resource allocation. Assist with defining staffing needs, recruitment, retention and development.
• Strategic Growth & Business Development : Support Business Development efforts, including proposal writing, past performance documentation, and technical submissions. Identify opportunities for growth and expansion within existing contracts.

Qualifications

Education & Licensing : Master's degree in a related field with an active clinical license at the highest state level in counseling, social work, or psychology. Experience : 6+ years of leadership experience in behavioral health care operations within the Department of Defense, corporate, or civilian sectors. Extensive experience in clinical supervision of non-medical counseling, negotiating and formalizing Service Level Agreements (SLAs), and wellness services (CEAP preferred). Strong knowledge of military mission activities, military treatment facilities, civilian behavioral health, wellness, and EAP services. Experience in a Program Management Office (PMO) is a plus. Experience managing subcontractors.

Certifications & Skills : PMP certification (or ability to obtain within six months). Lean Six Sigma or Certified Professional in Healthcare Quality (CPHQ) preferred (or ability to obtain within six months). Clinical supervisory credential preferred (or ability to obtain within one year). A Secret level clearance, at a minimum.

Leadership & Strategy : Proven ability to lead, mentor, and develop teams in a government contracting and matrixed management environment. Strong strategic mindset to drive growth and expand business opportunities.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and / or beliefs, or any other characteristic protected by federal, state, or local law.