Engagement Manager

Engagement Manager

You.com is an AI-powered search and productivity platform designed to empower users with personalized, efficient, and trustworthy search experiences. As a cutting-edge technology company, we combine advanced AI models with user-first principles to deliver tools that enhance discovery, creativity, and productivity. At you.com, we are on a mission to create the most helpful search engine in the worldone that prioritizes transparency, privacy, and user control.

We are building a team of innovators, problem-solvers, and visionaries who are passionate about shaping the future of AI and technology. At you.com, you'll have the opportunity to work on impactful projects, collaborate with some of the brightest minds in the industry, and grow your career in an environment that values creativity, diversity, and curiosity. If you're ready to make a difference and help us revolutionize the way people search and work, we'd love to have you join us!

About the Role

We are seeking a Professional Services Engagement Manager to drive the successful implementation of our enterprise SaaS solutions within customer environments. In this role, you will act as the primary coordinator and point of contact for multiple concurrent implementation projects, ensuring they are delivered on time, within scope, and aligned with customer objectives. You will work closely with customers, engineers, and other stakeholders to manage expectations, resolve challenges, and drive results. A strong technical understanding of Generative AI and Private RAG (Retrieval-Augmented Generation) concepts is essential to field high-level questions and bridge the gap between technical and business teams.

Responsibilities

• Project Coordination : Manage 3-5 concurrent customer implementation projects, ensuring timelines are met and deliverables are achieved. Play a role in the presales workshops necessary to define, scope, and SOW this work with prospects. Act as the central point of contact between customers, engineers, and internal teams to maintain alignment and communication. Track project milestones and proactively identify and mitigate risks to ensure successful outcomes.
• Customer Relationship Management : Set and manage clear expectations with customers regarding project scope, timelines, and deliverables. Build and maintain trust with customers by providing consistent updates and addressing concerns promptly. Serve as a trusted advisor, ensuring customers are empowered to meet their business objectives.
• Technical Expertise : Possess a high-level understanding of Generative AI and Private RAG concepts to field technical questions and provide context to customers. Complete all 3 level of Generative AI certifications through our Inversity learning platform. Collaborate with engineering and product teams to ensure technical requirements align with customer needs. Translate technical details into actionable plans and ensure customers understand the implications of decisions.
• Cross-Functional Collaboration : Partner with engineers, product teams, and customer success managers to deliver high-quality implementations. Facilitate smooth handoffs between presales, implementation, and post-sales teams. Provide feedback to Product and Engineering teams based on customer insights to improve solutions and services.

Qualifications

What Success Looks Like

Our salary bands are structured based on a combination of geographic tiers and internal leveling. Compensation is determined by multiple factors assessed during the interview process, with the final offer reflecting these considerations.

Salary Band : $155,000 - $210,000 USD

Company Perks