Enterprise Applications Manager

Job Summary : This role is responsible for ensuring the effective discovery, monitoring, and management of IT infrastructure including servers, cloud services, networks, applications, and storage systems through OpenText, OBM, SiteScope and other tools. Resolves and appropriately completes assigned tasks and change requests, acting as an escalation point for monitoring-related issues. Provides co-witness and correlation support during assessment and outage bridges to assist in resolving service disruptions and restoring services. Creates alerts and notifications based on service availability. Creates policies and procedures for performing monitoring and standardizes onboarding and offboarding for monitoring activities and dependencies. Applies new solutions through research and collaboration with team members and determines appropriate courses of action for monitoring enhancements and integrations. Implements Management Packs, custom dashboards, third-party connectors, and monitoring automation to proactively detect, troubleshoot, and resolve service-impacting issues. Core monitoring duties include enterprise event consolidation, topology-based health analysis, performance metric tracking, event correlation configuration, and ongoing optimization of OBM to improve operational visibility and responsiveness. Position is required to be full-time onsite at DOT HQ, Washington DC

Job Description and Duties

• Responsible for the design of the DOT SMS and supporting the Service Management System operations, to include engineers and the SMS development life cycle
• Assist in driving, standardizing, and managing unified configuration management database.
• Collect and aggregate data to support decisions across ITIL processes (configuration, event, capacity, availability, demand, incident, event, and problem management) and perform analysis.
• Assess and fine tune monitoring capabilities to provide accurate and actionable alerts to the 24x7 operations systems.
• Create and provide intuitive and informative dashboards on current and past performance and service status.
• Configure, maintain, and optimize monitoring dashboards to monitor health and performance across diverse IT infrastructure components.
• Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring needs.
• Perform event correlation and filtering to streamline incident triage, reduce noise, and ensure timely escalation to appropriate operational teams.
• Integrate data sources from third-party monitoring tools (OpenText OBM, SiteScope, Microsoft SCOM) into the unified OBM event console.
• Conduct proactive performance and availability monitoring, identify root causes of issues, and implement preventive measures to improve service delivery.

Required Education and Experience :

• Must have a minimum of 10 years of experience with 7 years of related experience, 2 years of experience managing OpenText suite of tools including AI Operations Management, Operations Bridge, SiteScope, and Optic
• Must have at a minimum a High School Diploma
• Candidate must have the ability to obtain a public trust
• Must have extensive knowledge of multi-vendor server operating systems.
• Direct experience and expertise with Management Protocols including SNMP, and WMI
• Must have Scripting Experience with PowerShell, VBScript, and / or other scripting experience
• Experience managing monitoring systems with >

250 Host and / or >

3000 sensors

• Experience operating other monitoring solutions including Zenoss, PRTG, Zabbix, and / or Nagios
• Must have experience managing SMS development activities and be proficient in applying the SDLC and DevOps principles.
• Extensive experience with monitoring server, storage, database management, networking, and applications, with a strong emphasis on maximizing the value and effectiveness of monitoring solutions
• Proven track record of engineering monitoring solutions, providing strategic direction, and fostering a collaborative and innovative work environment.

Preferred skills and qualifications :

• Experience supporting a 24x7 operations environment
• Experience leading troubleshooting coordination / acting as a Tech Lead during service outages requiring collaboration across multiple teams and infrastructure components
• Systems administrator experience managing Windows and / or Linux operating systems
• Expert level experience with scripting and automation
• Experience integrating monitoring tools to operate through ServiceNow
• Experience automating alerts to generate Service Tickets
• Strong understanding of ITIL and ITSM including monitoring, demand management, availability management, and capacity management
• ITIL certification(s) including Foundations and above strongly preferred
• Experience analyzing monitoring and associated reports to drive business decisions for capacity and availability experience
• Experience creating senior level brief work products including functional and data driven dashboards from captured performance data and availability metrics.
• Experience with visualization and computational tools
• Skills

Opentext, OBM, monitoring tools, enterprise manager, enterprise application integration, Infrastructure, scripting, scripting powershell, Enterprise architecture, Implementation, server application support, sitescope, Cloud, devops, aws, gcp

• Top Skills Details

Opentext,OBM,monitoring tools,enterprise manager,enterprise application integration,Infrastructure,scripting,scripting powershell,Enterprise architecture,Implementation,server application support,sitescope

• Additional Skills & Qualifications

Self-starter with strong initiative and a high sense of urgency.

Ability to work independently and lead monitoring strategy in a complex environment.

• Experience Level

Expert Level

• Job Type & Location
• This is a Contract to Hire position based out of Washington, DC.
• Pay and Benefits
• The pay range for this position is $62.50 - $72.11 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type
• This is a fully onsite position in Washington,DC.
• Application Deadline
• This position is anticipated to close on Dec 22, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.