Operational Key Account Manager

Air Logistics Operational Key Account Manager

It's more than a job. With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.

Join our Operational Key Account Team at Kuehne + Nagel and play a pivotal role in driving Operational Excellence and Process Improvements to enhance customer satisfaction. As an Air Logistics Operational Key Account Manager, you'll be the bridge between our customers and operations, ensuring we deliver on our Customer Promise every day.

How You Create Impact

Build and maintain strong customer relationships through regular engagement and trust-building.

Clarify, negotiate, and formalize operational requirements with customers.

Design and implement customer-specific solutions to boost satisfaction and loyalty.

Act as a subject matter expert on our service offerings to support new business.

Serve as the single point of contact for new business implementations and joint projects.

Identify operational risks and communicate them effectively across teams.

Represent customer needs within the broader Kuehne + Nagel operational organization.

Create and maintain Master Operating Procedures (MOPs) and support local SOPs.

Support system setup and process automation initiatives.

Define and negotiate Key Performance Indicators (KPIs) with stakeholders.

Develop reports to monitor performance and analyze root causes of non-performance.

Present data and insights during global Business Reviews and assist in preparation.

What We Would Like You To Bring

4+ years of Air / Aerospace Logistics operations, systems, and process improvement experience.

2+ years experience in a customer facing role.

Experience leading cross functional projects.

Project management certifications like PMP or Kaizen beneficial.

Excellent communication skills and a proactive approach to problem-solving.

What's In It For You

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical / dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Who We Are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

EEO Statement

Kuehne+Nagel is committed to Equal Employment Opportunity ("EEO") and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.