Customer Service Representative / Tech Support Specialist

Customer Service Representative / Tech Support Specialist

Job Location :   Lathrop, California

Job Type :   Temporary

Pay Rate :   $22-$23 / hour

Schedule : Monday - Friday; 8am-5pm (multiple shifts available)

Description of Position :

Do you have experience in customer service and technical support? We are seeking personable and friendly Customer Service / Technical Support Specialists for a seasonal assignment. In this role, you will study technical applications, ensure proper operations, make recommendations, and support end users to maximize computer system capabilities. This is a great opportunity for individuals with strong IT knowledge and excellent customer service skills.

Bilingual candidates (Spanish / English) are highly encouraged to apply.

Job Responsibilities :

Field incoming help requests from end users via telephone, work orders, and help desk in a courteous and professional manner.

Build rapport and elicit problem details from help desk customers.

Record, track, and document the problem-solving process, including all decisions and actions taken through to resolution.

Apply diagnostic utilities to aid in troubleshooting.

Access software updates, drivers, knowledge bases, and FAQs to aid in problem resolution.

Identify and learn the appropriate software and hardware supported by the organization.

Perform hands-on fixes such as software installation, upgrades, file backups, and system configuration.

Test solutions to ensure issues are fully resolved.

Conduct post-resolution follow-ups to confirm customer satisfaction.

Support users with both technical and service-related needs.

Perform additional related duties consistent with the role.

Description of Company :

You will be supporting a well-established software company that is an industry leader of professional tax software solutions.

Experience Required :

Stellar customer service experience with a personable, solution-focused approach.

Broad understanding of computer hardware.

Proven experience with desktop operating systems.

Strong problem-solving and process improvement skills.

Excellent interpersonal communication skills with the ability to present technical information clearly.

Experience with software maintenance and testing.

Strong multi-tasking capabilities in a fast-paced environment.

Willingness and desire to develop technical support skills further.

Bilingual in Spanish / English preferred.

Similar Position :

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IT Help Desk Technician

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IT Support Specialist

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Bolt Staffing is an equal opportunity employer. Applicants of all backgrounds are encouraged to apply. We understand that you might not meet every requirement for this position, but we encourage you to apply even if you do not "Check all the boxes."

Please submit resumes to : christie@boltstaffing.com