Cloud Collections Analyst - CCA

Job Description:

The Cloud Collections Analyst for our CCA (Caribbean Central America) Organization drives the credit to cash cycle to facilitate Cloud sales for TD SYNNEX, by analyzing the credit

worthiness of customer(s) and their ability to pay for goods and services.

Responsible for the collection and management of the accounts receivable of the product sales released to those customers. Provides guidance, training, and innovation within the Credit department.

“Let’s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.”

Candidates also from Guatemala, Panama & Colombia are encouraged to apply.

What You’ll Do:

• Analyze customer financials utilizing financial data (i.e. balance sheets, income statements)

• Analyze Trade payment reports and security agreements

• Manage the accounts receivable for specified customer base, including collections and account reconciliation (i.e. variances)

• Negotiates account receivable resolution(s) (i.e. partial payments, cash flow days offsets, receipt differences, order-by-order term date requirements, etc.) independently with customer

• Manages credit lines for specified market or customer base

• Manage customer order release based on credit lines and account receivable status

• Solve for root cause issues that disrupts credit to cash cycle (i.e. shipping, order, billing issues) through partnership with sales, operational departments and/or customer, and search for innovative process improvements

• Assists in training and mentoring other Credit & Collection Analysts

• Additional duties as assigned

• Meets attendance and punctuality standards

What We’re Looking For:

• High School diploma required.

• 2+ Years of relevant work experience.

• Proficient in English (level B2 or higher) required.

• Intermediate Microsoft Excel knowledge required.

• Possesses strong data entry skills.

• Able to perform basic mathematical calculations.

• Able to recognize and attend to important details with accuracy and efficiency.

• Able to communicate clearly and convey necessary information.

• Able to interact effectively with all levels of management.

• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.

• Possesses strong multi-cultural interpersonal skills.

• Possesses strong organizational and time management skills, driving tasks to completion.

• Able to constructively work under stress and pressure when faced with high workloads and deadlines.

• Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

• Able to work independently with minimum supervision.

• Able to maintain confidentiality of sensitive information

• Able to be immobile for long extended periods.

• Able to build solid, effective working relationships with others.

• Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

• Able to quickly learn new systems and technology.

• Able to use relevant computer system applications at an intermediate level.

Other Education/Certifications:

• High School Diploma with Credit Certification (i.e. CBA) and/or Specialty Credit Experience/Training

• (i.e. UCC Filing, Commercial financing, etc.) desired.

• Bachelor's degree in Accounting or Finance field of Study preferred.

Working Conditions:

• Professional environment (Remote).

• Occasional non-standard work hours or overtime as business requires.

• Represents the company to the customer and the customer to the company in all sales-oriented activities.

What’s in it for You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.