City Experience Manager, San Francisco - Velocity Black (Remote)

City Experience Manager, San Francisco

Velocity Black, a Capital One company, harnesses the power of technology, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts, our concierge team is available 24 / 7 / 365 via our proprietary app to support our customers and fulfill their requests. It's concierge, reimagined for the digital age. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas.

What You'll Do

You will be responsible for the delivery of our promise to our members in San Francisco - 'localizing the core DNA of Velocity Black'. Leveraging the global reach, resources and brand of Velocity Black with granular local expertise and up to the minute knowledge of the best San Francisco has to offer in order to develop the local member community. Growing the community of high performance, HNW members in San Francisco Managing the P&L for your city, ensuring it is utilized with the highest ROI with regard to maximizing the relevant KPIs. Owning the Content & Engagement strategy for your city's member cohort. Overseeing the conceiving of and execution of regular member events at inspired locations in your city. You will work closely with our Membership, CRM, and Operations teams to ensure frictionless integration of city-level and corporate-level operations. You will be responsible for the upholding of our Velocity culture throughout your teams - focused around high performance and exceeding customer expectations. Our cultural pillars of Adaptability, Initiative, Yes First, Resilience and Ownership should be conspicuous in everything your team does. You will need to be extremely organized, and able to move seamlessly from assisting a team member with a challenging customer situation, to assessing priorities and progress from strategic altitude.

Basic Qualifications

High School Diploma, GED, or Equivalent Certification At least 5 years experience in the hospitality industry in San Francisco, CA

Preferred Qualifications

Strong relationship building skills, customer focus and ability to collaborate Strong interest and knowledge of the hospitality market and industry Ability to work quickly and efficiently under pressure

Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location) : $115,200 - $131,500 for Manager, Concierge Specialist Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.