Wire Transfer Processor

Location : On site in Birmingham, AL or Memphis, TN

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

Summary :

The Wire Transfer Processor provides internal and external support for customers processing wire transactions. Responsibilities include : processing outgoing / incoming customer wire requests; effectively communicating with external customers and internal business partners, providing excellent customer service, telephone courtesy and professionalism. Processes wires to meet departmental standards; strives to process transactions 100% error free, with no monetary loss. Contributes to the success of the Wire Transfer team by supporting and achieving the productivity and quality goals of the department.

Essential Duties and Responsibilities :

Key Activities :

• Processes wire transfer requests from internal business partners and external customers.
• Answers a high volume of telephone calls from external customers and internal business partners.
• Handles difficult customer situations with professionalism.
• Maintains open communication with internal business partners.
• Follows up with customers and / or managers to ensure problems are resolved.
• Meets or exceeds customer service needs and reports barriers.
• Shares knowledge and experience with team in support of high performance.
• Ensures compliance with established bank policies, guidelines and regulatory requirements.

Customer Service :

Productivity :

Education and / or Work Experience Requirements :

Physical Requirements :

Hours :

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.