Operations Manager - Construction

Operations Manager - Construction

Tricon Residential is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life's potential.

We strive to be North America's premier rental housing company. Our business philosophy involves taking care of our team first empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our stakeholders.

Job Description

The Operations Manager - Construction, plays a pivotal role in overseeing the successful execution of construction projects, ensuring that all homes meet Tricon's quality standards. This role encompasses managing construction timelines, enforcing team compliance with schedules, policies, and procedures, and developing strategic plans to optimize and streamline construction processes across all projects. The Operations Manager will also take a proactive approach to leadership, operational efficiency, and team development, aligning with the goals of delivering high-quality, consistent results across projects.

Essential Duties and Responsibilities

Essential duties and responsibilities include the following but are not limited to the job specifications contained herein.

• Manage all construction timelines and ensure that all homes meet our quality standards.
• Enforce / manage team compliance with schedules, policies, processes, and procedures to ensure optimal performance and a consistent customer experience.
• Develop and implement strategic plans to optimize construction support processes and drive efficiency across national projects.
• Ensure all material specifications installed are compliant with Tricon standards.
• Forecast / manage vacant timelines, and manage the Acquisition and Disposition Processes.
• Ensure that all inventory related to van stock and supplies is monitored and optimized for performance.
• Monitor daily driving behavior of occupied technicians to maintain proper upkeep of company vehicles.
• Mentor and inspire market managers by reinforcing Standard Operating Procedures, providing consistent communication, and one-on-one development.
• Ensure that all team members are properly trained and that they have the appropriate tools to succeed.
• Display exceptional knowledge of Tricon's policies, processes, and initiatives.
• Prepare and provide regular analysis on project progress, budget variance, and other key metrics to inform decision-making and drive continuous improvement.
• Alert all appropriate management / parties immediately of any potential habitability / legal / escalated resident concerns / HR issues.
• Communicate promptly and effectively any company updates, financial results, and new objectives with team members.
• Scrub all appropriate daily / weekly / monthly reporting for accuracy.
• Work collaboratively with Operations Manager Occupied to ensure all team timelines, expectations, standards and goals are met, and to provide support and assist with communication when needed to ensure the team functions cohesively to achieve results and prevent gaps in resident experience.
• Audit SODA / scope documents for accurate resident chargebacks.
• Create a clearly defined roadmap for team members to assist them in meeting company expectations and to achieve their personal goals.
• Hold self and team accountable to all budgets, goals, metrics and company initiatives as well as demonstrate Tricon Guiding Principles in all interactions.
• Provide excellent customer service to both internal and external customers, going above and beyond the requirements of role to exceed company standards.
• Collaborate cross-functionally with other departments to resolve issues, provide insight and creative solutions, and give feedback on current processes / tools when needed.

Qualifications

Minimum Requirements

Preferred Attributes

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including :

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.