Customer Success Manager (USA Remote)

Customer Success Manager :

• Manages a portfolio of complex clients handling contract renewals complex escalations and account growth.
• Builds strong relationships with decision-makers to scale accounts.
• Mentors and supports team members.
• Ensures customers get the most value from solutions retaining them and growing usage and adoption.

Responsibilities :

Qualifications :

Tii Elements :

Additional Information :

The expected annual base salary range for the Customer Success Manager position is : $69930 / year to $116550 / year. The expected annual base salary range for the Associate Customer Success Manager position is : $54000 / year to $90000 / year. The positions are bonus eligible / commission-based.

As a Remote-First company actual compensation will be provided in writing at the time of offer if extended and is determined by work location and a range of other relevant factors including but not limited to : experience skills degrees licensures certifications and other job-related factors. Internal equity market and organizational factors are also considered.

Total Rewards @ Turnitin

Turnitin maintains a Total Rewards package that is competitive within the local job market. People tend to think about their Total Rewards monetarily solely as regular pay plus bonus or commission. This is what they earn in exchange for what they do. However Turnitin delivers more than just these components. Beyond the intrinsic rewards of unleashing your potential to positively impact global education and thriving in an organization that is free of politics and full of humble inclusive and collaborative teammates the extrinsic rewards at Turnitin include generous time off and health and wellness programs that offer choice and flexibility and provide a safety net for the challenges that life presents from time to time. Experience a remote-centric culture that empowers you to work with purpose and accountability in a way that best suits you supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

Global Benefits

Seeing Beyond the Job Ad

At Turnitin we recognize its unrealistic for candidates to fulfill 100% of the criteria in a job ad.  We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If youre willing to learn and evolve alongside us join our team!

Turnitin LLC is committed to the policy that all persons have equal access to its programs facilities and employment. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Experience : years

Vacancy : 1