Product Manager, Vice President - Digital Communications Strategy

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Digital Communications Strategy, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

The Communications Strategy team connects platform capabilities and communication channel strategies to deliver enhanced outbound messaging (like email, text and push), improve customer experiences, and drive business value. As a Vice President on the Communications Strategy team, you will own and drive key strategic initiatives with confidence and precision. You’ll proactively identify gaps and opportunities, develop solutions that balance risks and business needs, and build robust relationships with business partners. You will identify the need for and create impactful and intuitive documentation and presentations that empower partners to leverage communications capabilities effectively. You will champion best practices, guide partners in delivering customer communications and help in the Communications products shift to a self-service model.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Develop and maintain robust, collaborative relationships with business partners, prioritizing stakeholder management and relationship building to facilitate effective communication and foster trust
• Own and drive strategic communications initiatives. Identify gaps, opportunities, and areas for improvement in communication strategies, and take the lead in developing and executing on effective solutions
• Serves as a front-facing representative of the Communications product, supporting business partners across the organization with a wide range of communications needs
• Proactively influence communication strategies, promote best practices and guide engagement with Communications team with the development and facilitation of a roadshow curriculum to deliver to product teams across the organization
• Manage and consistently improve documentation and presentation materials to support business partners throughout their communication discovery, build and implementation journey
• Demonstrate exceptional organizational and leadership skills to manage multiple priorities, ensuring consistent, high-quality execution of communications strategies and effectively connects stakeholders by identifying and engaging the appropriate teams and individuals, ensuring timely consultation and collaboration to drive optimal outcomes

Required qualifications, capabilities, and skills

Preferred qualifications, capabilities, and skills

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Lead strategic initiatives and develop partner relationships to influence communication strategies and optimize customer experiences.

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