Medical Front Desk / Office Manager

Job Description

Job Description

Duties for Office Manager (including but not limited to) :

Be a Leader for your team

Ensure quality and compliance

Answer Phones and return any missed call

Greeting Patients / Scan & Inputting patients info into EMR

Handle schedule / check in and out patients / Make recurring appointments and provide patient with a copy of the schedule for the whole treatment (even if you have to make changes later on)

Arrange patient transportation if needed

Insurance Authorization / Verify Benefit / Co-Payments (NO CASH)

Consistently following up with patients / confirm appointments

During intake process of new patient, make sure all info is filled out correctly

Ensure patients understand treatment including but not limited to their responsibilities, Plan of Care and Goals

Receive / Answer Emails in a professional and timely manner

Attend and enforce Meetings and Trainings

Enforcing the facility Policies and Procedures. Report needed changes

Protect Patients rights by maintaining confidentiality of personal and financial info

Document Incident Report and inform HR Department

Collect and properly route all incoming mail

Guide MVA patients through the correct process, staying in touch with Attorneys an Marketing Rep

Make sure PT / PTA are keeping patients notes done daily

Maintain communication with referring physicians

Ensure PT Evaluations get revised for corrections and signed by referring physician

Keep Employee Charts private and up to date

Employee write ups / yearly evaluation

Scrub and submit payroll to HR Dept

Receive Vacation / PTO request, authorize and submit to HR for final Approval

Keep inspections up to date, such as AHCA, Medicare, Medicaid, Equipment Calibration, Fire Etc.

Maintain office Supplies inventory, placing and expediting orders for supplies, verifying receipt of supplies

Scheduling equipment service and repairs

Know Facility Financial Goals

Help your staff to maintain your facility clean and organized

Ensure all staff is being punctual with time and attendance

Train and guide new team members

Overall management of the facility

Reports to Management / HR

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