IT Support Specialist IIV-NET Consulting • Opa-locka, Florida, United States
IT Support Specialist II
V-NET Consulting • Opa-locka, Florida, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Address Tier 2 support issues linked to Microsoft 365, as well as Windows desktop / server, networking, and security applications. Diagnose and set up firewalls, switches, access points, and virtual private networks (VPNs). Execute onsite visits for escalated issues, hardware replacements, and advanced support requirements. Support client onboarding processes, migrations, system installations, and project-related tasks. Mentor Level 1 support technicians and assume responsibility for escalations. Accurately document all activities in our Professional Services Automation (PSA) and IT documentation platforms. Active Directory Firewall Hardware Support Microsoft 365 Security VPN Windows Office 365
Salary : $46,987 - 49,920 per year
Requirements :
- 2-4 years of experience in IT support, ideally in a Managed Service Provider (MSP) setting.
- Proficient in Microsoft 365, Windows Operating System / Server, Active Directory, and common MSP tools.
- Strong foundational knowledge in networking (DNS, DHCP, VPN, VLANs, and basic firewall concepts).
- Familiarity with Remote Monitoring and Management (RMM), Endpoint Detection and Response (EDR), backup solutions, and user administration.
- Exceptional communication abilities and customer service orientation.
- Valid drivers license and dependable transportation.
Responsibilities :
Technologies :
More :
We are V-NET Consulting, looking for a dedicated Level 2 IT Support Specialist to join our team in a full-time capacity. In this role, you will tackle various support challenges, work directly with clients, and oversee small to medium technical projects. Our supportive team culture emphasizes excellence and professional growth, with opportunities to advance into Senior Engineer or Project roles. We offer a comprehensive benefits package including 401(k) matching, health, dental and vision insurance, paid time off, life insurance, and tuition reimbursement. We look forward to welcoming someone who thrives in a fast-paced Managed Service Provider environment.
last updated 5 week of 2026
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IT Support Specialist II • Opa-locka, Florida, United States
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