Brand & Service Design Senior Manager

Brand & Service Design Senior Manager

In this role, you will lead the evolution of a high-impact brand and service experience, shaping how users engage across digital platforms, communications, and customer touchpoints. You will oversee the development of design systems, strengthen visual and verbal identity, and ensure coherence across marketing, product, and service environments. This position blends strategic vision with hands-on design execution, providing the opportunity to lead a multidisciplinary team while driving creative excellence. You will collaborate with cross-functional partners to align brand expression with business goals and user needs. This is an ideal role for a senior design leader who thrives at the intersection of brand, experience, and human-centered innovation.

Accountabilities

• Lead major brand and service design initiatives from concept to execution, ensuring consistent, high-quality creative output.
• Manage, mentor, and grow a multidisciplinary team of brand, service, and content designers, fostering collaboration and continuous improvement.
• Evolve and refine the brand system to be more expressive, cohesive, and scalable across all channels.
• Provide clear design direction, working closely with internal teams and external partners to maintain brand alignment.
• Build systems, guidelines, libraries, and workflows that support efficient and scalable brand implementation.
• Partner with marketing, product, and customer-facing teams to create experiences that reflect strategic priorities and resonate with users.
• Raise the bar on design execution, bringing strong attention to detail and a forward-thinking creative approach.
• Travel periodically for workshops, team collaboration, and leadership alignment.