Facility Operations Manager - Hoover Met Complex

Facility Operations Manager - Hoover Met Complex

FACILITY OPERATIONS MANAGER - Hoover Met Complex

Sports Facilities Management, LLC

LOCATION: Hoover, AL

DEPARTMENT: FACILITIES

REPORTS TO: DIRECTOR OF OPERATIONS OR GENERAL MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

The Hoover Met Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Hoover, Alabama. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

The Hoover Metropolitan Complex is a member of The Sports Facilities Companies and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Facility Operations Manager will be responsible for the management of various facilities of the Hoover Met Complex including but not limited to: Met Stadium, Finley Center, Hoover Heights Climbing Center, RV Park, Baseball & Softball Turf Fields, Multipurpose Football, Soccer, & Lacrosse Fields, grass fields, Explore Playground & Splash Pad, Tennis Center, grounds, and parking lots. The Facility Operations Manager will ensure that each facility and appropriate equipment is in good working order to provide first-class experiences to all guests. Responsible for all set-up and tear-down of numerous events, facilities are organized and clutter free, and the grounds and parking lots are clean and pristine at all times.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Lead and supervise Facility Operations Event Coordinators and Shift Leads through mentorship, delegation, develop and assign daily tasks, ensure first-in-class customer service, enforce responsibility and accountability, and ensure timelines are being met
• Manage (hire, train, evaluate, schedule, and terminate) part-time facility operations employees.
• Establish a positive working relationship with the City of Hoover Park Maintenance, Public Works, and Parks & Recreation departments
• Responsible for working in conjunction with Hoover Met Complex event management staff on event details to ensure set ups, breakdowns and day of event(s) are met and delivered
• Working in conjunction with event rightsholders to ensure we meet expectations for their events
• Develop and implement routine schedules for maintenance of all facilities such as cleaning, turf grooming, floor care, inspections, equipment monitoring, upkeep, painting, etc.
• Coordinate schedules for during-event and post-event cleaning services
• Inspect grounds of entire complex daily to ensure debris-free environment on grounds and in parking lots, evaluate cleaning staff responsibilities, all equipment is stored in an organized fashion to preserve life, and facilities remain state-of-the-art
• Monitor walkways, entryways, flowerbeds, etc. and keep clear of weeds, trash, etc
• Submit work orders as necessary through the City of Hoover liaisons and have constant communication on the status of pending work orders
• Serve as Manager on Duty (MOD) as assigned
• Responsible for daily open and close of facility
• Work within confines of established budget
• Additional administrative duties as assigned by General Manager or Director of Operations

MINIMUM QUALIFICATIONS:

• A bachelor's degree in facility management, recreation, sports management or related field and minimum of three years appropriate experience, or the equivalent combination of education & experience is required
• Prior experience with managing various facilities, set-up and tear-down, scheduling employees, maintaining grounds, etc.
• Must have excellent interpersonal, problem solving and negotiating skills
• Must be a team player
• Must have excellent verbal and written communication skills
• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Must be able to work a flexible work schedule (e.g., nights, weekends, holidays and long hours)
• Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period of time
• Must posses current Certified Pool and Spa Operator certification or must be willing to obtain them within a specified period of time upon hire
• Must possess a current Forklift Operator certification or must be willing to obtain one within a specified period of time upon hire

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
• Will be required to operate a computer
• Facility has intermittent noise