Software Engineer / Lead Software Engineer - ServiceNow development

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Grow Your Skills, Grow Your Potential

Responsibilities

As a Software Engineer specializing in ServiceNow development, you will be responsible for designing, configuring, developing, and implementing ServiceNow solutions that enhance our CMDB. You will work closely with cross-functional teams of architects, business analysts, and other software engineers to develop solutions that align with industry best practices that support IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) modules in ServiceNow.

Key Responsibilities :

• Design, develop, configure, and implement solutions within the ServiceNow platform with a primary focus on the Configuration Management Database (CMDB), Discovery, and Service Mapping.
• Integrate CMDB with ITSM, ITOM, and Asset Management modules to enhance data visibility and operational efficiency.
• Configure identification and reconciliation rules, CI Classes, and models
• Develop and maintain automation scripts using JavaScript, Flow Designer, and orchestration tools
• Focus on data integrity through data analysis, reconciliation, and CMDB audits
• Collaborate with stakeholders to gather requirements, assess project scope, and implement effective technical solutions that improve CMDB accuracy, integrity, and usability
• Integrate ServiceNow CMDB with other enterprise systems and third-party applications to support IT Operations and IT Asset Management processes.
• Troubleshoot and resolve issues related to CMDB data quality, service mapping, discovery, and related ITSM / ITOM / ITAM functionalities.
• Participate in code reviews, testing, and deployment activities to ensure high-quality deliverables.
• Stay updated with the latest ServiceNow features, best practices, and industry trends, especially around CMDB and IT Operations.

Qualifications

Join State Farm!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

HYBRID : Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.

HUB LOCATIONS : All Hubs

Competitive Benefits, including :

#LI-Hybrid

SFARM

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38 : 45-hour work week!

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

Visit our State Farm Careers page for more information on our benefits , locations , and the hiring process of joining the State Farm team!