Cloud Service Desk Analyst

This role will be part of a growing team responsible for maintaining and supporting the security functionalities of the Oracle Fusion Cloud ERP / EPM / OTM applications. The Oracle Fusion Security Analyst is responsible for supporting all security related issues in Oracle Fusion Cloud ERP, EPM & OTM application. This role will also require strong knowledge on supporting user access, auditing, and custom role security design. In addition, this role may have to support managing the Oracle application environments with supporting refreshes, outages, system monitoring, configurations, and patching. We are looking for a candidate with an in-depth understanding of Security and RMD in Oracle Fusion Cloud, experience in ERP implementations, and a team player and leader that is reliable, enthusiastic, committed, creative, and customer focused. This role also requires strong collaboration skills to focus on a diverse palette of technical and operational work in a continuously evolving environment.

Key Job Responsibilities :

• Effectively support Oracle Cloud ERP, EPM, and OTM SaaS user access and auditing
• Support user security and roles within Oracle Fusion Cloud, OTM, EPM and guide users as needed to provide proper access to proper functionality.
• Import users and access using oracle standard functionalities
• Understand and has experience in Oracle ERP, EPM, OTM security fundamentals and role base access
• Manage auditing for users and access for ERP, EPM and OTM ensuring access violations are to a minimum in Oracle RMC.
• Support all issues related to auditing and security for Oracle Fusion Cloud applications (ERP, EPM & OTM)
• Partner with Security, Network, Development and Product Teams to identify issues, driving issue resolution.
• Migrate technical SaaS and PaaS objects such as OIC, BIP, BICC, and ESS jobs
• Follow up on service requests in MOS as needed to complete issues resolution
• Complete Service Now tickets as required to support users as needed under agreed