Employee Resolution Consultant

Employee Resolution Consultant

Performs as a trusted collaborator to leaders and HR partners in areas of individual performance management and leadership coaching. This Employee Resolution Consultant will engage directly with Employees and Leaders in order to pave the way to the 'new possible' allowing employees to bring their whole person to work in a more targeted, people-focused and dynamic way. Here at Emerus we are focused on rethinking the employee experience, this Consultant will collaborate with leadership in order to create a culture of widely shared feelings of security, purpose and consistency across the workforce as well as managing labor relations, managing employee complaints and ensuring adherence to regulatory and employment standards.

Engages with leaders and employees across all of our markets to enhance the work experience and increase engagement

Advise leaders and HR partners on strategies to enhance communication and effect change management

Monitors data and partners with leaders and HR partners to improve employee engagement

Ensures positive employee relations through coaching and influencing positive interactions

Follows best practices for managing escalated employee relations issues.

Investigates employee complaints by conducting investigations

Maintains good communication and positive relationships with employees to promote employee satisfaction. Helps counsel employees on issues related to EEO, ADA, performance, potential discrimination/harassment, and termination guidelines.

Assists in developing, delivering, and monitoring Performance Improvement Plans and addresses corrective action and conflict resolution.

Conducts leadership education in areas such as employee accountability, regulatory awareness, and other areas of expertise.

Positive team player

Provides a consultative approach to researching and resolving employee issues.

Excellent customer service skills

Strong time management and organizational skills.

Requires a minimum of 3-5 years Employee Relations experience or equivalent

Bachelor's Degree in Human Resources or closely related field is strongly preferred

Healthcare experience is strongly preferred.

SPHR / PHR certification is preferred

Proficiency with Microsoft Office (Excel, Word, PowerPoint and Outlook), required

Position requires fluency in English; written and oral communication