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Experience Guide (Front Desk Associate)
Experience Guide (Front Desk Associate)The NOW Emeryville • Emeryville, CA, US
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Experience Guide (Front Desk Associate)

Experience Guide (Front Desk Associate)

The NOW Emeryville • Emeryville, CA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

Benefits :

  • A positive, empathetic, and supportive team and company
  • Aesthetically inspiring work environment
  • Career growth opportunities
  • Competitive compensation + generous commissions

JOIN THE WELLNESS REVOLUTION AT THE NOW MASSAGE EMERYVILLE

We've reimagined the massage experience. The NOW is designed as a refuge to help you disconnect from the outside world and reconnect within. We are where you go to turn down the noise so you can listen to what your body needs. We say show up for yourself so you can better support others. Self-care is essential.

We design our services to be convenient, affordable, and high-quality always. The menu of customizable enhancements makes personalizing your service simple. Our interiors are recognized for their elevated aesthetic, inspired by exotic destinations from around the world. Relax your body. Reset your soul. Start NOW.

ABOUT THIS UNIQUE OPPORTUNITY

We are opening a new The NOW massage boutique at the thriving lifestyle centerBay Street Emeryville. This is your chance to be a part of a health and wellness industry-redefining business where the City by the Bay and East Bay intersect. We know that the guest journey begins and ends with their interaction with the front desk and that is why we define this role as an Experience Guide.

You are responsible for the guest experience as you guide guests to add enhancements and join as ritual members. Experience Guides also must meticulously maintain the aesthetic of the reception area and strive for a seamless operation from online to in the boutique. This includes, but not limited to, the greeting and assisting of guests regarding services and products, booking appointments, promoting memberships, customizing the guests massage, handling payment for services performed, and soliciting guest feedback.

We focus on delivering a spa-like experience but eliminate the exclusivity and cost of a traditional day spa. This next-level guest experience is only made possible if our front of house Experience Guides and our back of house Massage Therapists collaborate and cohesively work together.

RESPONSIBILITIES

  • Provide top level service for guests and team members.
  • Warmly greet and check-in guests.
  • Actively drive enhancement, membership and gift card sales.
  • Share passion for services, memberships, and retail offerings by educating guests.
  • Accurately and effectively book, edit and cancel massage appointments.
  • Open / close boutique each day according to standard operating procedures.
  • Resolve guest issues.
  • Ensure guest areas are maintained to standard.
  • Maintain a positive attitude and contribute toward a healthy & happy workplace.
  • Collaborate with leadership team to ensure best practices and foster innovation.

    • QUALIFICATIONS

  • Desire to be part of a team that has an infectious passion for health and wellness.
  • Ability to be efficient and detail-oriented in a fast-paced environment.
  • Must have enthusiasm and possess excellent guest service skills.
  • Sales and service-related experience preferred.
  • Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Excellent communication and listening skills.
  • Possess problem solving and troubleshooting skills.
  • Must be a team player.

    • SCHEDULE / EXPECTED WORK HOURS

  • Ability to work flexible hours, including evenings, weekends, holidays
  • Hours of operation are Mon through Sat 10am - 10pm and Sun 10am - 8pm

    • WHY THE NOW

  • Competitive compensation featuring generous hourly rates which increase based on experience and performance
  • Commission opportunities
  • Health benefits with eligibility within 1 month
  • 401K plan with matching contributions after 6 months
  • Paid time-off
  • Career growth opportunities
  • Aesthetically inspiring work environment
  • Team member discounts
  • Parking onsite
  • A positive, empathetic, and supportive team and company
  • An environment where diversity is celebrated

    • The Company is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

    Brand Truths

    LIVE IN THE NOW

    Be Present. Take time to recharge and reconnect within.

    KINDNESS IS MAGIC

    Positive energy always. Create a circle of warmth and compassion from welcoming guests to giving back to your community.

    CARE FOR THOSE WHO CARE FOR OTHERS

    Foster an environment where team members feel valued, recognized, and rewarded.

    AUTHENTICITY ALWAYS

    Open and transparent communication with our inner circle and guests.

    REVIEWS

  • I absolutely love working at The Now. From the aesthetics, to their company standards, and the services we provide for our guests, it is an overall very calming and pleasant environment to work in. [...] What I love most about working at The Now is how we truly help others heal. We try to maintain an environment where our guests are comfortable in being serviced and confiding in us in their most vulnerable times.
  • Everyone is treated with respect. There is always a very supportive environment [...]The culture revolves around positivity and catching people doing extraordinary things. They honestly think about us.
  • We are encouraged to be proactive and use our voice & collaborate to implement change. The team is extremely talented and open to sharing their knowledge to elevate the team as a whole. The environment itself reminds me to take deep breaths and be present!
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