Customer Service Representative

Opportunity is remote, but candidates will be required to pick up equipment in Beaverton, so candidates

• must be local to the Beaverton, Oregon area!
• Job Description :

In this role you will handle both inbound and outbound phone calls (50 / 50 split right now) to help patients using the program; our goals are to grow our program enrollment, drive payment activity, and provide first-class customer service. Outbound calls consistent of asking customers for payments.

• You will serve as primary phone contact and handle all inbound calls from account holders, and potential account holders.
• You will place outbound calls to account holder, which includes welcome calls to new account holders, calls on past due accounts, servicing calls to non-enrolled accounts, and special one-off campaigns to support our ongoing mission of patient advocacy.
• You will receive ongoing quality evaluations, coaching and mentoring from Customer Care supervisor, leads and peers.
• You will be coachable and receptive to continuous feedback, embracing challenges and development opportunities.
• You will leverage technology and industry best-practices to document call activity and engagements, escalate complaints, and help answer questions from patients using a proprietary CRM.
• You will provide white-glove, first-class service as an advocate for the patient and an ambassador for the brand.
• Skills & Qualifications
• Customer service experience - having a strong customer service mindset is most important
• High school diploma and / or relevant work experience is preferred
• 1-2 years of telephone customer support / call center experience is preferred
• Job Type & Location

This is a Contract to Hire position based out of Portland, OR 97229.

• Pay and Benefits

The pay range for this position is $19.00 - $20.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully remote position.

• Application Deadline

This position is anticipated to close on Dec 16, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.