Field Service Technician

Elite Technical is seeking several Field Service Technicians to support our client in Norman, OK. This position requires out-of-state travel approximately 1 week every month (some months will not require any travel), with all expenses paid.

When NOT traveling, this position will be a phone support role onsite in Norman OK. The selected candidate will support internal employees seeking troubleshooting/repair guidance for equipment and machines related to conveyer belts, sorting machines, mechanical, electro-mechanical, Programmable Logic Control (PLC), electrical, and electronic systems.

When traveling, this position will require hands-on support to include system installs, troubleshoots, and maintains products/equipment. Training employees, Identifies, analyses, and repairs product failures.

The selected candidate will be responsible for developing/writing procedures and processes to prevent potential equipment issues. Develop life cycle support documentation including maintenance and safety procedures based on engineering, vendor, and COTS information. Determines and recommends which products or services best fit the customers' needs. Familiar with a variety of field-s concepts, practices, and procedures. Relies on experience and judgement to plan and accomplish goals. Performs a variety of tasks.

Want to learn more? Then you should contact Elite Technical

Required Skills

** Required Skills **
- 2+ years of experience in the field or in a related area
- US citizen or Green Card Holder and must be able to obtain a Public Trust clearance.
- Must be willing to travel out of state approx. 1 week every month (some months will not require any travel) for training, site visits, hands-on technical support, and related business needs throughout the USA (expenses paid) Be available for off-hours calls if necessary to support operations and resolve urgent issues
- Critically important: - Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers via phone, email, in-person and virtually.
- Experience drafting or updating technical documentation for machinery, ensuring clear, accurate, and accessible instructions for users and technicians. Verify and validate documentation based on engineering and COTS documentation.
- Experience with maintenance repair and troubleshooting of machines and equipment as related to mechanical, electro-mechanical, electrical, and electronic systems. Knowledge of Programmable Logic Control (PLC) systems
- Ability to interface and coordinate with internal and external customers to resolve equipment and system problems.
- Understanding of life-cycle support methodologies.
- Basic industrial control/systems knowledge or experience.

** Desired Skills**
- Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques, including on-line diagnostic tools and systems.
- Ability to support and prioritize multiple tasks, problems, and projects based on customers- expectations, criticality, and operation impacts.
- Process Improvement experience using Six Sigma DMAIC Software or engineering Life-cycle support methodology and experience.
- Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence.
- Experience writing Preventive Maintenance Routes and technical documentation.
- Proficient with Microsoft Office suite; Excel