Technical Support AgentVirtualVocations • Saint Petersburg, Florida, United States
Technical Support Agent
VirtualVocations • Saint Petersburg, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical Support Agent to provide effective support to distributors using their platform.
Key Responsibilities
Respond to customer inquiries via live chat and email, maintaining a 1-minute average first response time
Troubleshoot product and integration issues, escalating when necessary
Document resolutions and update internal knowledge base articles
Required Qualifications
1-3 years of experience in technical support for a SaaS product
Experience using tools like Postman, Zendesk, or FullStory
Ability to work in a fast-moving startup environment
Experience supporting non-technical customers in relevant industries is a plus
Proactive and organized with a strong sense of urgency
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Technical Support • Saint Petersburg, Florida, United States
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