Customer Service Representative

Customer Service Associate

Grimes Insurance Agency, Inc. – Lubbock, TX

Are you passionate about helping others and providing top-notch service? Do you enjoy working in a fast-paced, team-oriented environment where your contributions truly make a difference? If so, Grimes Insurance Agency would love to meet you!

We’re looking for a Customer Service Associate who is friendly, detail-oriented, and eager to support our clients with excellence. As the largest independent insurance agency in West Texas, we pride ourselves on serving our community with integrity, professionalism, and personal attention.

• Serve as the first point of contact for clients—by phone, email, and in person

• Assist clients with policy changes, billing questions, and general account inquiries

• Support agents with policy management, documentation, and follow-up tasks

• Maintain accurate client records and ensure all information is up to date

• Help resolve customer concerns quickly, efficiently, and with care

• Build lasting relationships with our clients by being responsive, helpful, and professional

• Previous customer service experience in the insurance industry

• Excellent communication skills—both verbal and written

• Strong attention to detail and organizational skills

• Ability to prioritize tasks and manage time efficiently

• A positive attitude, team spirit, and a genuine desire to help others

• Proficiency in basic computer programs (Outlook, Word, etc.); ability to learn insurance software

• Must be Licensed

• Locally owned and operated, with a strong focus on community

• Supportive and growth-oriented team environment

• Opportunities for advancement and professional development

• Competitive compensation and benefits package

If you’re ready to join a company that values people, relationships, and doing the right thing—apply today and become a part of the Grimes Insurance family.