IT Support Analyst

Description

NetAscendant Solutions, a leading IT services provider in the Permian Basin, is looking for an IT

professional to assist in providing excellent on-site and remote support to its customers. This full-time position offers an excellent chance to learn and grow as an IT professional.

The successful candidate will be a high-performance team-player with strong integrity and excellent interpersonal skills. The candidate should have a thorough knowledge of software, hardware, and networks.

Key Responsibilities

• Provide on-site and remote technical support to clients, ensuring timely resolution of IT issues.
• Diagnose and troubleshoot hardware, software, and network-related problems across desktops, laptops, and mobile devices.
• Install, configure, and maintain operating systems including Windows, Mac OS, and basic Windows Server environments.
• Perform software installations, updates, and security patches according to company and client requirements.
• Support users with Microsoft Office applications, email configurations, and productivity tools.
• Manage and maintain network connectivity by monitoring TCP / IP configurations and troubleshooting network issues.
• Replace or repair computer hardware components such as drives, memory, and peripherals.
• Document support activities, resolutions, and system changes in the company’s ticketing or tracking system.
• Coordinate with senior engineers or vendors to escalate unresolved issues efficiently.
• Deliver exceptional customer service by communicating clearly, managing expectations, and ensuring client satisfaction.
• Stay current with evolving technologies, certifications, and IT best practices to continuously improve technical capabilities.

Skills, Knowledge and Expertise

Benefits

Shield Technology Partners (“Shield”) is a growing network of IT service businesses across the United States. We partner with Managed Service Providers (MSPs) to help them grow while keeping their local teams and culture in place.Backed by ZBS Partners and Thrive Holdings, we provide the people, tools, and capital our partners need to win more customers, run more efficiently, and plan for long-term success. Our team is committed to supporting partners for the long haul and helping them scale on their own terms.