Customer Service Rep(08785) - W University Dr

Company Description

Job Description

We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.

• Respond to customer inquiries via phone, email, and in-person interactions
• Address and resolve customer complaints in a timely and professional manner
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update customer records in our system
• Identify and escalate complex issues to appropriate team members when necessary
• Contribute to a positive team environment and support colleagues as needed

Qualifications

Additional Information

WORK CONDITIONS

Exposure to :

temperatures ranging from 0 degrees up to 110 degrees outside

SENSING :

TEMPERAMENTS :

PHYSICAL REQUIREMENTS

Most tasks are performed from a standing position

For short distances or for short durations

Paperwork is normally completed in an office at a desk or table

Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

Large bags / boxes / crates, weighing up to 50 pounds, are carried from the workstation to storage shelves

To move trays which are usually placed on dollies

Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Forward bending at the waist is necessary at the pizza assembly station

Performed occasionally to stock shelves and to clean low areas

Reaching is performed continuously; up, down and forward

Eye-hand coordination is essential. Use of hands is continuous during the day

Videos To Watch

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